Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
(2019)
Journal Article
Taheri, B., Olya, H., Ali, F., & Gannon, M. (2020). Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior. Journal of Travel Research, 59(6), 1008-1028. https://doi.org/10.1177/0047287519877257
Underpinned by complexity theory, this study investigates whether the influence of social and physical servicescape on international travelers’ dissatisfaction and misbehavior differs between two characteristically different international airports in... Read More about Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior.