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Outputs (24)

From the active classroom to active assessment: a student-centred approach enhancing career readiness and creativity (2025)
Presentation / Conference Contribution
Urquhart, E., & Urie, G. (2025, May). From the active classroom to active assessment: a student-centred approach enhancing career readiness and creativity. Paper presented at Council for Hospitality Management Education Conference (CHME) 2025, University of Essex, UK

This paper reflects on innovative assessment practice on an undergraduate tourism and hospitality module. Following an extensive redesign to adopt an active learning and dialogical pedagogy, we developed the service quality masterclass assessment to... Read More about From the active classroom to active assessment: a student-centred approach enhancing career readiness and creativity.

Preparing Tourism, Hospitality and Events graduates to be industry ready: Extending the three-factor model of authentic learning (2024)
Journal Article
Kitchen, E., Goh, E., Steriopolous, E., Harkison, T., Drake, C., Robertson, M., Losekoot, E., & Waterston, L. (online). Preparing Tourism, Hospitality and Events graduates to be industry ready: Extending the three-factor model of authentic learning. Studies in Higher Education, https://doi.org/10.1080/03075079.2024.2420868

Authentic learning is a critical pedagogy and curriculum requirement in higher education to better prepare students for future workforce requirements. As such, educators adopt a range of authentic learning tasks such as work-integrated learning, indu... Read More about Preparing Tourism, Hospitality and Events graduates to be industry ready: Extending the three-factor model of authentic learning.

Introducing hospitable destinations (2024)
Journal Article
Anastasiadou, C., Lugosi, P., & Todd, L. (2024). Introducing hospitable destinations. Hospitality and Society, 14(2), 121-130. https://doi.org/10.1386/hosp_00082_2

This editorial introduces the concept of hospitable destinations and sets the context for the Special Issue articles. It begins by exploring the complex nature of destinations more generally and highlighting their links with place. The discussion the... Read More about Introducing hospitable destinations.

Authentic learning in higher education environments: Teacher insight into student experience (2023)
Presentation / Conference Contribution
Kitchen, E., Steriopoulos, E., Harkison, T., Drake, C., Goh, E., Robertson, M., Waterston, L., & Losekoot, E. (2023, February). Authentic learning in higher education environments: Teacher insight into student experience. Presented at 23rd Annual Conference of the Council for Australasian Universities Tourism and Hospitality Education, Fremantle, Western Australia

This paper focuses on the factors that influence the authentic learning practices in the Tourism, Hospitality, and Events (THE) education context from a teacher’s perspective. To align with emerging industry changes due to the COVID pandemic, and als... Read More about Authentic learning in higher education environments: Teacher insight into student experience.

An ethical approach to sustainability and recovery operations in hotels (2023)
Presentation / Conference Contribution
Bryde, M., Hejjas, K., Hannibal, C., & Foster, S. (2023, July). An ethical approach to sustainability and recovery operations in hotels. Paper presented at Production and Operations Management Society (OOMS), Paris, France

The climate disaster is here and as a result, the intensity and frequency of disasters, whether that is humanitarian, biological or natural, is set to increase (Institute for Economic & Peace (IEP), 2020). This may be cause for concern given that dis... Read More about An ethical approach to sustainability and recovery operations in hotels.

Managing hotel revenue amid the COVID-19 crisis (2021)
Journal Article
Denizci Guillet, B., & Chu, A. M. C. (2021). Managing hotel revenue amid the COVID-19 crisis. International Journal of Contemporary Hospitality Management, 33(2), 604-627. https://doi.org/10.1108/ijchm-06-2020-0623

Purpose
The revenue management (RM) discipline is built on the principle of demand-based pricing. This study aims to examine how and to what extent RM can be implemented in the hotel industry during low-demand periods, particularly during the corona... Read More about Managing hotel revenue amid the COVID-19 crisis.

The adoption of augmented reality technologies In Hotels: From the managers' perception (2020)
Presentation / Conference Contribution
Chu, A., Law, K., & Deborah, T. (2020, October). The adoption of augmented reality technologies In Hotels: From the managers' perception. Presented at APacCHRIE 2020, Hong Kong

Current studies indicated that Augmented Reality technology can enhance tourists’ experience in museums and theme parks. Despite the potential benefits of creating a better stay for the customers, there are only a handful of hotels in the world have... Read More about The adoption of augmented reality technologies In Hotels: From the managers' perception.

Visitor Perceptions of European Holocaust Heritage: A Social Media Analysis (2020)
Journal Article
Wight, A. C. (2020). Visitor Perceptions of European Holocaust Heritage: A Social Media Analysis. Tourism Management, 81, Article 104142. https://doi.org/10.1016/j.tourman.2020.104142

This study presents a netnographic discourse analysis of social media content generated around three high profile European Holocaust heritage sites: Ann Frank’s House in Amsterdam, The Auschwitz-Birkenau Memorial and Museum in Poland, and the Jewish... Read More about Visitor Perceptions of European Holocaust Heritage: A Social Media Analysis.

The effect of exporting hospitality and tourism degrees overseas on the home campus: a conceptual model. (2019)
Journal Article
Lagiewski, R. M., Barron, P., & Leask, A. (2019). The effect of exporting hospitality and tourism degrees overseas on the home campus: a conceptual model. Journal of hospitality, leisure, sport & tourism education, 24, 211-222. https://doi.org/10.1016/j.jhlste.2019.03.005

Hospitality and tourism programmes have, over the recent decades, been involved in the delivery of their degrees in international locations through a variety of export models. A case strategy approach was used to explore programmes delivering their... Read More about The effect of exporting hospitality and tourism degrees overseas on the home campus: a conceptual model..

Hotel Industry Leadership in Greater China—A Biographical Comparison (2019)
Journal Article
Chu, A. M. C., & King, B. E. M. (2019). Hotel Industry Leadership in Greater China—A Biographical Comparison. Journal of China Tourism Research, 15(4), 563-588. https://doi.org/10.1080/19388160.2019.1577781

The relationship between leaders and followers plays a major role in shaping organizational cultures. There is an established literature within many disciplines showing evidence of how leaders seek to influence their followers. This article extends t... Read More about Hotel Industry Leadership in Greater China—A Biographical Comparison.

Pop-ups, Meetups and Supper Clubs: An exploration into Online Mediated Commensality and its role and significance within contemporary hospitality provision (2016)
Thesis
Urie, G. J. Pop-ups, Meetups and Supper Clubs: An exploration into Online Mediated Commensality and its role and significance within contemporary hospitality provision. (Thesis). Edinburgh Napier University. http://researchrepository.napier.ac.uk/Output/995625

This thesis introduces the concept of Online Mediated Commensality (OMC) as an example of contemporary hospitality provision. Since the beginning of the twenty-first century an increase of exchanges of hospitality being mediated using online technolo... Read More about Pop-ups, Meetups and Supper Clubs: An exploration into Online Mediated Commensality and its role and significance within contemporary hospitality provision.

Lithuanian genocide heritage as discursive formation (2016)
Journal Article
Wight, A. C. (2016). Lithuanian genocide heritage as discursive formation. Annals of Tourism Research, 59, 60-78. https://doi.org/10.1016/j.annals.2016.04.002

This paper presents a synthesis of Foucault’s Archaeology of Knowledge and the concept of discursive formation to critique museums and sites of memory as spaces in which competing discourses of cultural identity emerge. The research context is the tr... Read More about Lithuanian genocide heritage as discursive formation.

In search of inhospitable knowledge. (2016)
Journal Article
Skokic, V., Lynch, P., & Morrison, A. (2016). In search of inhospitable knowledge. Hospitality and Society, 6(1), 31-54. https://doi.org/10.1386/hosp.6.1.31_1

The aim of this article is to discuss the key issues which have had significant influence on a PhD research student journey from positivism to interpretivism and the subsequent impact on the research methodology adopted. This journey is illustrated t... Read More about In search of inhospitable knowledge..

The Future of Events & Festivals (2014)
Book
Yeoman, I., Robertson, M., McMahon-Beattie, U., Backer, E., & Smith, K. A. (Eds.). (2014). The Future of Events & Festivals. Routledge

The growth of events and festivals has been significant over the last decade and a wide range of skills are essential to ensure those events are successful. This requirement has been instrumental in stimulating the creation of more tertiary educatio... Read More about The Future of Events & Festivals.

A case study of employee engagement in the hospitality industry (2013)
Presentation / Conference Contribution
Barron, P., & Leask, A. (2013, May). A case study of employee engagement in the hospitality industry. Paper presented at Council for Hospitality Management Education, 22nd Annual Research Conference

No abstract available.

Hospitality through poetry: control, fake solidarity, and breakdown (2007)
Journal Article
Robinson, M. G., & Lynch, P. A. (2007). Hospitality through poetry: control, fake solidarity, and breakdown. International Journal of Culture, Tourism and Hospitality Research, 1(3), 237-246. https://doi.org/10.1108/17506180710817765

Purpose – The purpose of this paper is to explore issues of control, fake solidarity and breakdown in hospitality. Following Robinson and Lynch, the need to explore the subjective experience of hospitality through literature is identified as being h... Read More about Hospitality through poetry: control, fake solidarity, and breakdown.