Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research (1999)
Journal Article
Coyle, J., & Williams, B. (1999). Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research. Leadership in Health Services, 12(4), 1-9. https://doi.org/10.1108/13660759910298707

Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ views. To date, relatively few studies have focussed specifically on dissatisfaction. Concerns have been expressed about the validity of the concept of... Read More about Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research.

Thinking and reasoning in therapy: narratives from practice. (1999)
Book
Ryan, S. E., & McKay, E. (Eds.). (1999). Thinking and reasoning in therapy: narratives from practice. Nelson Thornes Ltd

This book provides a clear introduction to clinical reasoning, helping therapists to incorporate the concept in their practice. Case studies and narratives are used to show how clinical reasoning is applied. International contributors offer insights... Read More about Thinking and reasoning in therapy: narratives from practice..