Drivers and Barriers in Implementing Information Management Systems in European Micro Enterprises (2016)
Book Chapter
Pomponi, F., Coccia, L., & Upadhyay, A. (2016). Drivers and Barriers in Implementing Information Management Systems in European Micro Enterprises. In D. B. Grant (Ed.), Logistics, Supply Chain and Operations Management Case Study Collection (249-261). KoganPage

This fascinating case study demonstrates how the Agile approach can be utilised by European micro enterprises which need to adopt wider Information Communication Technologies.

The case study analyses the rapid advances of Information Communicatio... Read More about Drivers and Barriers in Implementing Information Management Systems in European Micro Enterprises.

The Opportunities and Challenges of the Changing Public Services Landscape for the Third sector in Scotland: A Longitudinal Study (2009 - 2013): Year 4 and Final Report (2013)
Report
Dutton, M., Egdell, V., McQuaid, R. W., & Osborne, S. P. (2013). The Opportunities and Challenges of the Changing Public Services Landscape for the Third sector in Scotland: A Longitudinal Study (2009 - 2013): Year 4 and Final Report. Edinburgh, Scotland: Scottish Government

The Scottish Government has acknowledged that the third sector has a key role to play in delivering public services that are high quality, continually improving, efficient and responsive to local people’s needs.


This study explores the experien... Read More about The Opportunities and Challenges of the Changing Public Services Landscape for the Third sector in Scotland: A Longitudinal Study (2009 - 2013): Year 4 and Final Report.

HRM and the pursuit of a service culture: Managerial encounters with competing discourses (2005)
Journal Article
Francis, H., & D'Annunzio-Green, N. (2005). HRM and the pursuit of a service culture: Managerial encounters with competing discourses. Employee Relations, 27(1), 71-85. https://doi.org/10.1108/01425450510569319

Aims to draw attention to how managers actively re-construct inherent contradictions characterising the employment relationship that in the service sector, are rooted in drives for increased efficiency and customer-oriented behaviours. Design/methodo... Read More about HRM and the pursuit of a service culture: Managerial encounters with competing discourses.