The meaning of patient satisfaction: An explanation of high reported levels
(1998)
Journal Article
Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47(9), 1351-1359. https://doi.org/10.1016/s0277-9536%2898%2900213-5
The social policy background to the proliferation of patient satisfaction surveys is a desire for increased patient representation and participation. Within this context, it is assumed that satisfaction surveys embody patients' evaluations of service... Read More about The meaning of patient satisfaction: An explanation of high reported levels.