The application of the results of interconnectedness typology in a triadic relationship. (2014)
Presentation / Conference Contribution
Tjandra, N. C., Ensor, J., Omar, M., & Thomson, J. R. (2014, December). The application of the results of interconnectedness typology in a triadic relationship. Presented at Agents of change: ANZMAC 2014

This paper aims to explore the results of interconnectedness in a triadic relationship between a long-term savings and investments provider, Independent Financial Advisers (IFAs) and customers. Smith & Laage-Hellman's (1992) typology of the results o... Read More about The application of the results of interconnectedness typology in a triadic relationship..

Exploring the power and influence of intermediaries in an intermediated relationship: a case study from the UK financial services industry. (2014)
Presentation / Conference Contribution
Tjandra, N. C., Ensor, J., Thomson, J. R., & Omar, M. (2014, December). Exploring the power and influence of intermediaries in an intermediated relationship: a case study from the UK financial services industry. Presented at Agents of change: ANZMAC 2014

This paper aims to explore the power and influence of intermediaries in an intermediated relationship between a long-term savings and investments provider, Independent Financial Advisers (IFAs) and customers. IFAs have a very important role in the UK... Read More about Exploring the power and influence of intermediaries in an intermediated relationship: a case study from the UK financial services industry..

The impact of interconnectedness in a triadic relationship between a financial services provider, IFAs, and customers (2014)
Presentation / Conference Contribution
Tjandra, N. C., Ensor, J., Omar, M., & Thomson, J. R. (2013, July). The impact of interconnectedness in a triadic relationship between a financial services provider, IFAs, and customers. Presented at Academy of Marketing Annual Conference 2013 - Marketing Relevance, Cardiff, Wales

The aim of this study is to investigate the impact of interconnectedness between a long-term savings and investments provider, Independent Financial Advisers (IFAs) and customers. Ritter’s (2000) framework of the effect of interconnectedness was used... Read More about The impact of interconnectedness in a triadic relationship between a financial services provider, IFAs, and customers.

On the road to developing a strong brand: Developing the Independent Financial Advisers’ brand equity pyramid. (2013)
Presentation / Conference Contribution
Tjandra, N. C., Ensor, J., & Thomson, J. R. (2013, April). On the road to developing a strong brand: Developing the Independent Financial Advisers’ brand equity pyramid. Presented at 8th Global Brand Conference: Brand, Corporate Identity and Reputation, and Sustainability

How should co-creation be adopted triadic in a triadic relationship in order to develop a strong brand? (2012)
Presentation / Conference Contribution
Tjandra, N. C., Thomson, J. R., & Ensor, J. (2012, July). How should co-creation be adopted triadic in a triadic relationship in order to develop a strong brand?. Presented at Academy of Marketing Conference 2012: Marketing: Catching the Technology Wave, Southampton