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Behind the Beer: An examination of the labour process within the Scottish microbrewing industry (2018)
Presentation / Conference Contribution
Ellis, V., & O'Neil, J. (2018, March). Behind the Beer: An examination of the labour process within the Scottish microbrewing industry. Paper presented at International Labour Process Conference, Buenos Aires

Much of the contemporary discourse on the future of work centres on the robot revolution and the continued automation of production processes. Long predicted by labour process theorists such as Braverman, the deskilling of work has produced increasin... Read More about Behind the Beer: An examination of the labour process within the Scottish microbrewing industry.

The changing nature of academic work. (2013)
Presentation / Conference Contribution
Ellis, V., & de Turberville, S. (2013, September). The changing nature of academic work. Paper presented at Work, Employment and Society

No abstract available.

From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas (2007)
Thesis
Ellis, V. From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas. (Thesis). University of Stirling. http://researchrepository.napier.ac.uk/Output/1203160

Despite their continuing importance to the UK economy and their employment of significant numbers of workers from a range of professions, the utilities have received scant attention from critical scholars of work. This neglect represents a missed opp... Read More about From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas.

You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre (2005)
Presentation / Conference Contribution
Ellis, V., & Taylor, P. (2005, March). You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. Paper presented at 21st International Labour Process Conference

This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation... Read More about You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre.

A unique working environment: health, sickness and absence management in UK call centres. (2003)
Journal Article
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society, 17(3), 435-458. https://doi.org/10.1177/09500170030173002

This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Exec... Read More about A unique working environment: health, sickness and absence management in UK call centres..