'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'

Taylor, Phil; Baldry, Chris; Bain, Peter; Ellis, Vaughan

Abstract

No abstract available.

Citation

Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2006). 'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'. In H. Beynon, & T. Nichols (Eds.), Patterns of Work in the Post Fordist Era (208-231). Edward Elgar Publishing

• Acceptance Date: Feb 1, 2006
• Publication Date: Oct 31, 2006
• Deposit Date: Jun 12, 2018
• Publisher: Edward Elgar Publishing
• Pages: 208-231
• Book Title: Patterns of Work in the Post Fordist Era
• Chapter Number: 12
• ISBN: 978 1 84542 324 7
• Keywords: call centres, health and safety, sickness absence, absence management, trade unions, work, employment, management science
• Public URL: http://researchrepository.napier.ac.uk/Output/1202523
• Publisher URL: https://www.e-elgar.com/shop/patterns-of-work-in-the-post-fordist-era