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Delivering healthcare information via the internet: cardiac patients' access, usage, perceptions of usefulness, and web site content preferences. (2014)
Journal Article
Jones, J., Cassie, S., Thompson, M., Atherton, I., & Leslie, S. J. (2014). Delivering healthcare information via the internet: cardiac patients' access, usage, perceptions of usefulness, and web site content preferences. Telemedicine and e-Health, 20(3), 223-227. https://doi.org/10.1089/tmj.2013.0182

OBJECTIVES:

To assess patients' usage of the Internet as a source of personal healthcare information and patients' perceptions of usefulness and content preferences of more locally focused online health-related material.

MATERIALS AND METHODS:... Read More about Delivering healthcare information via the internet: cardiac patients' access, usage, perceptions of usefulness, and web site content preferences..

Consensus on items and quantities of clinical equipment required to deal with a mass casualties big bang incident: a national Delphi study (2014)
Journal Article
Duncan, E. A. S., Colver, K., Dougall, N., Swingler, K., Stephenson, J., & Abhyankar, P. (2014). Consensus on items and quantities of clinical equipment required to deal with a mass casualties big bang incident: a national Delphi study. BMC Emergency Medicine, 14(5), Article 5. https://doi.org/10.1186/1471-227X-14-5

Background: Major short-notice or sudden impact incidents, which result in a large number of casualties, are rare events. However health services must be prepared to respond to such events appropriately. In the United Kingdom (UK), a mass casualties... Read More about Consensus on items and quantities of clinical equipment required to deal with a mass casualties big bang incident: a national Delphi study.

Instruments to measure patient experience of health care quality in hospitals: a systematic review protocol (2014)
Journal Article
Beattie, M., Lauder, W., Atherton, I., & Murphy, D. J. (2014). Instruments to measure patient experience of health care quality in hospitals: a systematic review protocol. Systematic Reviews, 3, Article 4. https://doi.org/10.1186/2046-4053-3-4

Improving and sustaining the quality of care in hospitals is an intractable and persistent challenge. The patients’ experience of the quality of hospital care can provide insightful feedback to enable clinical teams to direct quality improvement effo... Read More about Instruments to measure patient experience of health care quality in hospitals: a systematic review protocol.

Acceptability and perceived barriers and facilitators to creating a national research register to enable ’direct to patient’ enrolment into research: the Scottish Health Research Register (SHARE) (2013)
Journal Article
Grant, A., Ure, J., Nicolson, D. J., Hanley, J., Sheikh, A., McKinstry, B., & Sullivan, F. (2013). Acceptability and perceived barriers and facilitators to creating a national research register to enable ’direct to patient’ enrolment into research: the Scottish Health Research Register (SHARE). BMC Health Services Research, 13(1), https://doi.org/10.1186/1472-6963-13-422

Background
Difficulties with recruitment pose a major, increasingly recognised challenge to the viability of research. We sought to explore whether a register of volunteers interested in research participation, with data linkage to electronic health... Read More about Acceptability and perceived barriers and facilitators to creating a national research register to enable ’direct to patient’ enrolment into research: the Scottish Health Research Register (SHARE).

Appraisal and illness delay with symptoms of ACS: A questionnaire study of illness representations (2012)
Journal Article
Farquharson, B., Johnston, M., & Bugge, C. (2012). Appraisal and illness delay with symptoms of ACS: A questionnaire study of illness representations. British Journal of Cardiac Nursing, 7(10), 493-499. https://doi.org/10.12968/bjca.2012.7.10.493

Background: Reducing patient delay is key to reducing mortality in acute coronary syndrome (ACS). Interventions to date have had little success.

Aim: To explore whether illness representations (Leventhal's Commonsense Model of Self-Regulation (CS-... Read More about Appraisal and illness delay with symptoms of ACS: A questionnaire study of illness representations.

Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma (2011)
Journal Article
Williams, B., Steven, K., & Sullivan, F. M. (2011). Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma. Social Science and Medicine, 72(8), 1359-1366. https://doi.org/10.1016/j.socscimed.2011.02.038

Goal setting is recommended in UK health policy to make health care more patient-centred, to enhance the likelihood of behaviour change and to improve health outcomes. Patient-centred care is thought to be particularly important in the management of... Read More about Tacit and transitionary: An exploration of patients’ and primary care health professionals’ goals in relation to asthma.

Delivering health care through managed clinical networks (MCNs): lessons from the North (2010)
Report
Guthrie, B., Davies, H., Greig, G., Rushner, R., Walter, I., Duguid, A., Coyle, J., Sutton, M., Williams, B., Connaghan, J., & Farrar, S. (2010). Delivering health care through managed clinical networks (MCNs): lessons from the North. Southampton, UK: PublisherNIHR Service Delivery and Organisation

The purpose of this study is to explore how health care professionals come together to deliver care across managed clinical networks. We will examine how networks are put together, the ways in which they operate, and the impacts of care delivered in... Read More about Delivering health care through managed clinical networks (MCNs): lessons from the North.

Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders (2010)
Journal Article
Rushmer, R., Themessel-Huber, M., Coyle, J., Humphris, G., Dowell, J., & Williams, B. (2011). Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders. Patient Education and Counseling, 82(2), 247-253. https://doi.org/10.1016/j.pec.2010.04.020

Objective: To explore stakeholders' attitudes towards routine, longitudinal recording of primary care consultations for research purposes, and to identify legal, ethical, and practical barriers and facilitators. Methods: 183 stakeholders (including p... Read More about Is the routine recording of primary care consultations possible … and desirable? Lessons for researchers from a consultation with multiple stakeholders.

Images in Health Care: Potential and Problems (2009)
Journal Article
Williams, B., & Cameron, L. (2009). Images in Health Care: Potential and Problems. Journal of Health Services Research and Policy, 14(4), 251-254. https://doi.org/10.1258/jhsrp.2009.008168

Although communication issues within health care have received greater research and policy attention in recent years, one growing aspect of such communication has been largely overlooked. In this paper we suggest that visual forms of communication, a... Read More about Images in Health Care: Potential and Problems.

Being and doing politics: an outdated model or 21st century reality? (2009)
Journal Article
Carnegie, E., & Kiger, A. (2009). Being and doing politics: an outdated model or 21st century reality?. Journal of Advanced Nursing, 65(9), 1976-1984. https://doi.org/10.1111/j.1365-2648.2009.05084.x

Aim.  This paper presents a discussion of how critical social theory can be used as a tool for research, reflection and exploration of the political role of the nurse.

Background.  Sociological theory can be used to examine ideologies within nursi... Read More about Being and doing politics: an outdated model or 21st century reality?.

Improvement in out-of-hours outcomes following the implementation of Hospital at Night (2009)
Journal Article
Beckett, D. J., Gordon, C. F., Paterson, R., Chalkley, S., Stewart, C., Jones, M. C., Young, M., & Bell, D. (2009). Improvement in out-of-hours outcomes following the implementation of Hospital at Night. QJM : monthly journal of the Association of Physicians, 102(8), 539-546. https://doi.org/10.1093/qjmed/hcp056

Background: Hospital at Night (H@N) is a Department of Health (England) driven programme being widely implemented across UK. It aims to redefine how medical cover is provided in hospitals during the out-of-hours period.
Aim: To investigate whether t... Read More about Improvement in out-of-hours outcomes following the implementation of Hospital at Night.

Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care (2008)
Journal Article
Cruickshank, G., MacGillivray, S., Bruce, D., Mather, A., Matthews, K., & Williams, B. (2008). Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care. Mental Health in Family Medicine, 5(2), 105-109

This cross-sectional survey describes the clinical characteristics of 92 patients from across 12 general medical practices, in receipt of a long-term repeat prescription of an antidepressant for the treatment of depression. Psychiatric diagnoses were... Read More about Cross-sectional survey of patients in receipt of long-term repeat prescriptions for antidepressant drugs in primary care.

Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies (2008)
Journal Article
Themessl-Huber, M., Humphris, G., Dowell, J., Macgillivray, S., Rushmer, R., & Williams, B. (2008). Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies. Patient Education and Counseling, 71(2), 157-168. https://doi.org/10.1016/j.pec.2008.01.015

Objective
To identify ethical processes and recruitment strategies, participation rates of studies using audio or video recording of primary health care consultations for research purposes, and the effect of recording on the behaviour, attitudes and... Read More about Audio-visual recording of patient–GP consultations for research purposes: A literature review on recruiting rates and strategies.

Promoting research participation: Why not advertise altruism? (2008)
Journal Article
Williams, B., Entwistle, V., Haddow, G., & Wells, M. (2008). Promoting research participation: Why not advertise altruism?. Social Science and Medicine, 66(7), 1451-1456. https://doi.org/10.1016/j.socscimed.2007.12.013

Participation rates have a major impact on the quality, cost and timeliness of health research. There is growing evidence that participation rates may be falling and that new research governance structures and procedures may be increasing the likelih... Read More about Promoting research participation: Why not advertise altruism?.

Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research (1999)
Journal Article
Coyle, J., & Williams, B. (1999). Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research. Leadership in Health Services, 12(4), 1-9. https://doi.org/10.1108/13660759910298707

Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ views. To date, relatively few studies have focussed specifically on dissatisfaction. Concerns have been expressed about the validity of the concept of... Read More about Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research.

The meaning of patient satisfaction: An explanation of high reported levels (1998)
Journal Article
Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47(9), 1351-1359. https://doi.org/10.1016/s0277-9536%2898%2900213-5

The social policy background to the proliferation of patient satisfaction surveys is a desire for increased patient representation and participation. Within this context, it is assumed that satisfaction surveys embody patients' evaluations of service... Read More about The meaning of patient satisfaction: An explanation of high reported levels.

Shared care? Some effects of patient access to medical communications (1997)
Journal Article
Fitzgerald, K., Williams, B., & Healy, D. (1997). Shared care? Some effects of patient access to medical communications. Journal of Mental Health, 6(1), 37-46. https://doi.org/10.1080/09638239719021

This paper describes the introduction of a model of community mental health services in out-patient settings within which a key feature is a letter-sharing scheme. Copies of letters from psychiatrists to GPs are routinely sent to both patients and CM... Read More about Shared care? Some effects of patient access to medical communications.

Patient satisfaction: A valid concept? (1994)
Journal Article
Williams, B. (1994). Patient satisfaction: A valid concept?. Social Science and Medicine, 38(4), 509-516. https://doi.org/10.1016/0277-9536%2894%2990247-x

Over the past 10 yr consumer satisfaction has gained widespread recognition as a measure of quality in many public sector services. This has become manifest in the NHS in the call by the 1983 NHS Management inquiry to ascertain how well the service i... Read More about Patient satisfaction: A valid concept?.