Decision making. (1999)
Book Chapter
Laybourn, P. (1999). Decision making. In A. Leask, & I. S. Yeoman (Eds.), Heritage vistior attractions: an operations management perspective (210-231). Cassell

Yield Management (1999)
Book Chapter
Yeoman, I., & Leask, A. (1999). Yield Management. In A. Leask, & I. Yeoman (Eds.), Heritage Visitor Attractions: An Operations Management Perspective. Cassell

No abstract available.

Host Attitudes towards Guests in the Homestay Sector (1999)
Journal Article
Lynch, P. A. (1999). Host Attitudes towards Guests in the Homestay Sector. Tourism and Hospitality Research, 1(2), 119-144. https://doi.org/10.1177/146735849900100203

This paper reports on an investigation into host attitudes towards guests in one segment of the homestay accommodation sector: host families. In addition to discussion of the main characteristics of hostfamilies, host attitudes to guests are examined... Read More about Host Attitudes towards Guests in the Homestay Sector.

Heritage Visitor Attractions: An Operations Management Perspective (1999)
Book
Leask, A., & Yeoman, I. (Eds.). (1999). Heritage Visitor Attractions: An Operations Management Perspective. Pearson Education

The first clearly structured textbook to examine Heritage Visitor Attractions from an operations management perspective. The book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of... Read More about Heritage Visitor Attractions: An Operations Management Perspective.

Entrepreneurship in the small hotel sector (1997)
Journal Article
Glancey, K., & Pettigrew, M. (1997). Entrepreneurship in the small hotel sector. International Journal of Contemporary Hospitality Management, 9(1), 21-24. https://doi.org/10.1108/09596119710157540

Reports the findings from a study of entrepreneurial activity in the small hotel sector in a Scottish town, St Andrews. Applies bodies of theory on the small entrepreneurial firm, developed for other sectors of the economy, to an examination of smal... Read More about Entrepreneurship in the small hotel sector.

Commercial short holiday breaks in Scotland: an analysis of market structure, supplier strategies and performance (1997)
Thesis
Edgar, D. A. Commercial short holiday breaks in Scotland: an analysis of market structure, supplier strategies and performance. (Thesis). Edinburgh Napier University. http://researchrepository.napier.ac.uk/id/eprint/5728

Hospitality and tourism environments are widely regarded as complex and dynamic in nature. This combined with the need for commercial organisations to improve performance places considerable emphasis on the need for approaches to understanding market... Read More about Commercial short holiday breaks in Scotland: an analysis of market structure, supplier strategies and performance.

International Reservations Systems - Their Strategic and Operational Implications for the UK Hotel Industry (1995)
Thesis
Pringle, S. M. International Reservations Systems - Their Strategic and Operational Implications for the UK Hotel Industry. (Thesis). Napier University. http://researchrepository.napier.ac.uk/id/eprint/2785

Nature and scope of work:
This work presents details of the method and results of an investigation of the role and influence of international reservations systems within the UK hotel industry.

The research comprised three questionnaire surveys of... Read More about International Reservations Systems - Their Strategic and Operational Implications for the UK Hotel Industry.

Demand for Training by Bed and Breakfast Operators (1994)
Journal Article
Lynch, P. A. (1994). Demand for Training by Bed and Breakfast Operators. International Journal of Contemporary Hospitality Management, 6(4), 25-31. https://doi.org/10.1108/09596119410060892

Assesses the implications for tourism organizations, with responsibility for training, of promoting world‐class standards in the delivery of the UK tourism product. Analyses the implications through a detailed assessment of the demand for training b... Read More about Demand for Training by Bed and Breakfast Operators.