An intelligent front-end for government websites. (2006)
Book Chapter
Cruickshank, P., & Macintosh, A. (2006). An intelligent front-end for government websites. In P. Cunningham, & M. Cunningham (Eds.), Exploiting the Knowledge Economy: Issues, Applications and Case Studies (427-434). IOS press

The HANDS question-answering and direction application, consisting of Answer Tree and Address Guesser modules is described in relation to the EDEN project from which it is derived. The use of an Open Source (OSS) model for application development and... Read More about An intelligent front-end for government websites..

‘Laying a foundation of fact’: Fabianism and the information society thesis (2006)
Journal Article
Duff, A. (2006). ‘Laying a foundation of fact’: Fabianism and the information society thesis. Information, Communication and Society, 9(4), 515-536. https://doi.org/10.1080/13691180600858754

This article explores affinities between postindustrialism and modes of thinking characteristic of the Fabian Society, especially in the first half of the twentieth century. In the hands of Daniel Bell and others, the information society thesis postu... Read More about ‘Laying a foundation of fact’: Fabianism and the information society thesis.

'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre (2006)
Journal Article
Ellis, V., & Taylor, P. (2006). 'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21(2), 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x

This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation... Read More about 'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre.