Working Together? An investigation into managers’ attitudes towards trade unions (2017)
Presentation / Conference Contribution
Munro, A., Ellis, V., Canduela, J., & Raeside, R. (2017, April). Working Together? An investigation into managers’ attitudes towards trade unions. Paper presented at 34th International Labour Process Conference, Berlin

No abstract available.

Book Review: Paul Boreham, Rachel Parker, Paul Thompson and Rifchard Hall, New Technology@Work, Basingstoke: Taylor and Francis, 2008 (ISBN: 978-0-4152-6897-4 (2009)
Journal Article
Ellis, V. (2009). Book Review: Paul Boreham, Rachel Parker, Paul Thompson and Rifchard Hall, New Technology@Work, Basingstoke: Taylor and Francis, 2008 (ISBN: 978-0-4152-6897-4. Work, Employment and Society, 23(4), 809-810

No abstract available

'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre (2006)
Journal Article
Ellis, V., & Taylor, P. (2006). 'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21(2), 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x

This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and the need to deliver shareholder value by radically changing work organisation... Read More about 'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre.

A unique working environment: health, sickness and absence management in UK call centres. (2003)
Journal Article
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society, 17(3), 435-458. https://doi.org/10.1177/09500170030173002

This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Exec... Read More about A unique working environment: health, sickness and absence management in UK call centres..