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A critical analysis of e-government evaluation models at national and local municipal levels (2015)
Journal Article
Zahran, D. I., Al-Nuaim, H. A., Rutter, M. J., & Benyon, D. (2015). A critical analysis of e-government evaluation models at national and local municipal levels. Electronic Journal of e-Government, 13, 28-42

The importance of e-government models lies in their offering a basis to measure and guide e-government. There is still no agreement on how to assess a government online. Most of the e-government models are not based on research, nor are they validate... Read More about A critical analysis of e-government evaluation models at national and local municipal levels.

A comparative approach to web evaluation and website evaluation methods. (2014)
Journal Article
Zahran, D., Al-Nuaim, H., Rutter, M., & Benyon, D. (2014). A comparative approach to web evaluation and website evaluation methods. International journal of public information systems, 10, 21-39

There is still a lack of an engineering approach for building Web systems, and the field of measuring the Web is not yet mature. In particular, there is an uncertainty in the selection of evaluation methods, and there are risks of standardizing inade... Read More about A comparative approach to web evaluation and website evaluation methods..

The “Book Problem” and its neural correlates (2013)
Journal Article
Turner, P. (2013). The “Book Problem” and its neural correlates. AI & society, https://doi.org/10.1007/s00146-013-0491-x

Presence research can tell us why we feel present in the real world and can experience presence while using virtual reality technology (and movies and games) but has strikingly less to say on why we feel present in the scenes described in a book. Jus... Read More about The “Book Problem” and its neural correlates.

How Was Your Day? evaluating a conversational companion (2012)
Journal Article
Benyon, D., Gambäck, B., Hansen, P., Mival, O., & Webb, N. (2012). How Was Your Day? evaluating a conversational companion. IEEE Transactions on Affective Computing, 4, 299-311. https://doi.org/10.1109/T-AFFC.2013.15

The “How Was Your Day” (HWYD) Companion is an embodied conversational agent that can discuss work-related issues, entering free-form dialogues that lack any clearly defined tasks and goals. The development of this type of Companion technology require... Read More about How Was Your Day? evaluating a conversational companion.

Enlightened trial and error (2012)
Journal Article
Turner, P., Turner, S., & Flint, T. (2012). Enlightened trial and error. Interaction Design and Architecture(s) IxDetA, 13/14, 64-83

Human-computer interaction as a rationalistic, engineering discipline has been taught successfully for more than 25 years. The established narrative is one of designing usable systems for users, some of whom have been described as “naïve”, safely ins... Read More about Enlightened trial and error.

Emotional and aesthetic attachment to digital artefacts (2012)
Journal Article
Turner, P., & Turner, S. (2012). Emotional and aesthetic attachment to digital artefacts. Cognition, Technology and Work, https://doi.org/10.1007/s10111-012-0231-x

We report a pair of repertory grid studies that explore the attachment people have for digital and nondigital
artefacts.
In the first study we found no clear distinctions between emotional attachment to digital and nondigital
artefacts: people are... Read More about Emotional and aesthetic attachment to digital artefacts.

Interaction strategies for an affective conversational agent (2011)
Journal Article
Smith, C., Crook, N., Dobnik, S., Charlton, D., Boye, J., Pulman, S., …Cavazza, M. (2011). Interaction strategies for an affective conversational agent. Presence: Teleoperators and Virtual Environments, 20, 395-411. https://doi.org/10.1162/PRES_a_00063

The development of embodied conversational agents (ECA) as companions brings several challenges for both affective and conversational dialogue. These include challenges in generating appropriate affective responses, selecting the overall shape of the... Read More about Interaction strategies for an affective conversational agent.

Designing for engagement (2011)
Journal Article
Turner, P., Flint, T., & Turner, S. (2011). Designing for engagement. Infrastructure journal,

Is stereotyping inevitable when designing with personas? (2011)
Journal Article
Turner, P., & Turner, S. (2011). Is stereotyping inevitable when designing with personas?. Design Studies, 32, 30-44. https://doi.org/10.1016/j.destud.2010.06.002

User representations are central to user-centred design, personas being one of the more recent developments. However, such descriptions of people risk stereotyping. We review the genesis and application of personas and kindred representations, and di... Read More about Is stereotyping inevitable when designing with personas?.

Dialogues in Interaction Design: complexity, hybridity and the relationship between research and practice. (2010)
Journal Article
Smyth, M. (2010). Dialogues in Interaction Design: complexity, hybridity and the relationship between research and practice. Digital Creativity, 21, 233-237. https://doi.org/10.1080/14626268.2010.538066

A brief overview of the field of Interaction Design is provided in order to contextualise the Create10 conference. The conference was held at Edinburgh Napier University in June/July 2010 and attracted over 120 delegates. The papers that comprise thi... Read More about Dialogues in Interaction Design: complexity, hybridity and the relationship between research and practice..

An application of formal concept analysis to semantic neural decoding. (2009)
Journal Article
Endres, D., Foldiak, P., & Priss, U. (2009). An application of formal concept analysis to semantic neural decoding. Annals of Mathematics and Artificial Intelligence, 57, 233-248. https://doi.org/10.1007/s10472-010-9196-8

This paper proposes a novel application of Formal Concept Analysis (FCA) to neural decoding: the semantic relationships between the neural representations of large sets of stimuli are explored using concept lattices. In particular, the effects of neu... Read More about An application of formal concept analysis to semantic neural decoding..

Play up, play up and play the game. (2009)
Journal Article
McEwan, T. (2009). Play up, play up and play the game. Interfaces / the British HCI Group newsletter, 7

The rules of the game are changing – we now have rules! In many walks of life, competency frameworks are emerging to define and compare roles (meeting legal requirements such as gender pay equality), and individuals are to be benchmarked against role... Read More about Play up, play up and play the game..

The end of cognition? (2009)
Journal Article
Turner, P. (2009). The end of cognition?. Human Technology: An Interdisciplinary Journal on Humans in ICT Environments, 5, 5-11

Mental models, magical thinking and individual differences. (2009)
Journal Article
Turner, P., & Sobolewska, E. (2009). Mental models, magical thinking and individual differences. Human technology an interdisciplinary journal on humans in ICT environments, 5, 90-113

Broadly, there are two mutually exclusive accounts of how people (non-specialist users) reason about and conceptualize interactive technology. The first is based on classical cognitive psychology and is characterized by the term mental model. The sec... Read More about Mental models, magical thinking and individual differences..

Navigating information space: web site design and lessons from the built environment. (2006)
Journal Article
Benyon, D. (2006). Navigating information space: web site design and lessons from the built environment. PsychNology journal, 4, 7-24

The Web is the archetypal information space but even on a well designed site it can be difficult to find all the information you need. It is impossible to design a site so that all the information needs of all the users of the site are satisfied on a... Read More about Navigating information space: web site design and lessons from the built environment..

Tutorial chat: a case study of synchronous communication in a learning environment (2006)
Journal Article
Rutter, M. (2006). Tutorial chat: a case study of synchronous communication in a learning environment. ALT-J : Association for Learning Technology journal, 14(2), 169-181. https://doi.org/10.1080/09687760600668594

This case study describes the use of a web-based synchronous chat application, run during computing
tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged
students whenever possible. Most of the discussion was ba... Read More about Tutorial chat: a case study of synchronous communication in a learning environment.