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A critical analysis of e-government evaluation models at national and local municipal levels

Zahran, Dalal Ibrahim; Al-Nuaim, Hana Abdullah; Rutter, Malcolm John; Benyon, David


Dalal Ibrahim Zahran

Hana Abdullah Al-Nuaim

Malcolm John Rutter

David Benyon


The importance of e-government models lies in their offering a basis to measure and guide e-government. There is still no agreement on how to assess a government online. Most of the e-government models are not based on research, nor are they validated. In most countries, e-government has not reached higher stages of growth. Several scholars have shown a confusing picture of e-government. What is lacking is an in-depth analysis of e-government models. Responding to the need for such an analysis, this study identifies the strengths and weaknesses of major national and local e-government evaluation models. The common limitations of most models are focusing on the government and not the citizen, missing qualitative measures, constructing the e-equivalent of a bureaucratic administration, and defining general criteria without sufficient validations. In addition, this study has found that the metrics defined for national e-government are not suitable for municipalities, and most of the existing studies have focused on national e-governments even though local ones are closer to citizens. There is a need for developing a good theoretical model for both national and local municipal e-government.


Zahran, D. I., Al-Nuaim, H. A., Rutter, M. J., & Benyon, D. (2015). A critical analysis of e-government evaluation models at national and local municipal levels. Electronic Journal of e-Government, 13, 28-42

Journal Article Type Article
Acceptance Date Nov 1, 2015
Publication Date Nov 1, 2015
Deposit Date Jun 28, 2016
Electronic ISSN 1479-439X
Publisher Academic Conferences and Publishing International
Peer Reviewed Peer Reviewed
Volume 13
Pages 28-42
Keywords E-government; municipality; e-government evaluation models; web evaluation; usability; citizen-centric websites;
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