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Mental models, magical thinking and individual differences. (2009)
Journal Article
Turner, P., & Sobolewska, E. (2009). Mental models, magical thinking and individual differences. Human technology an interdisciplinary journal on humans in ICT environments, 5, 90-113

Broadly, there are two mutually exclusive accounts of how people (non-specialist users) reason about and conceptualize interactive technology. The first is based on classical cognitive psychology and is characterized by the term mental model. The sec... Read More about Mental models, magical thinking and individual differences..

Towards an account of intuitiveness (2008)
Journal Article
Turner, P. (2008). Towards an account of intuitiveness. Behaviour and Information Technology, 27, 475-482. https://doi.org/10.1080/01449290701292330

Intuitive systems are usable systems. Design guidelines advocate intuitiveness and vendors claim it - but what does it mean for a user interface, interactive system, or device to be intuitive? A review of the use of the term 'intuitive' indicates tha... Read More about Towards an account of intuitiveness.

Being-with: a study of familiarity (2008)
Journal Article
Turner, P. (2008). Being-with: a study of familiarity. Interacting with Computers, 20, 447-454. https://doi.org/10.1016/j.intcom.2008.04.002

How people learn to use an interactive device has always been an important field of research in human-computer interaction (HCI). The theoretical bases of which have ranged from the traditional cognitive perspectives through situated learning to coll... Read More about Being-with: a study of familiarity.

How older people account for their experiences with interactive technology. (2007)
Journal Article
Turner, P., Turner, S., & Van de Walle, G. (2007). How older people account for their experiences with interactive technology. Behaviour and Information Technology, 26, 287-296. https://doi.org/10.1080/01449290601173499

We present a qualitative study, undertaken over a period of nine months, of older people facing the challenges of learning to use interactive technology, specifically personal computers (PCs) and the internet. We examine the range of causal explanati... Read More about How older people account for their experiences with interactive technology..

Navigating information space: web site design and lessons from the built environment. (2006)
Journal Article
Benyon, D. (2006). Navigating information space: web site design and lessons from the built environment. PsychNology journal, 4, 7-24

The Web is the archetypal information space but even on a well designed site it can be difficult to find all the information you need. It is impossible to design a site so that all the information needs of all the users of the site are satisfied on a... Read More about Navigating information space: web site design and lessons from the built environment..

Tutorial chat: a case study of synchronous communication in a learning environment. (2006)
Journal Article
Rutter, M. (2006). Tutorial chat: a case study of synchronous communication in a learning environment. ALT-J : Association for Learning Technology journal, 14, 169-181. https://doi.org/10.1080/09687760600668594

This case study describes the use of a web-based synchronous chat application, run during computing tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged students whenever possible. Most of the discussion was ba... Read More about Tutorial chat: a case study of synchronous communication in a learning environment..

Responsive environments, place and presence. (2005)
Journal Article
McCall, R., O'Neill, S., Carroll, F., Benyon, D., & Smyth, M. (2005). Responsive environments, place and presence. PsychNology journal, 3, 34-74

This paper examines the effect that changing arena (i.e. an immersive CAVE or head mounted display) and adding an augmented barrier has on the sense of place and presence in two photo-realistic virtual environments. Twenty eight subjects (17 male, 1... Read More about Responsive environments, place and presence..

Investigating design issues in household environments. (2003)
Journal Article
Baillie, L., Benyon, D., Macaulay, C., & Petersen, M. G. (2003). Investigating design issues in household environments. Cognition, Technology and Work, 5, 33-43. https://doi.org/10.1007/s10111-002-0116-5

This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involvi... Read More about Investigating design issues in household environments..

Scenarios and the HCI-SE design problem (2002)
Journal Article
Benyon, D., & Macaulay, C. (2002). Scenarios and the HCI-SE design problem. Interacting with Computers, 14(4), 397-405. https://doi.org/10.1016/s0953-5438%2802%2900007-3

Diaper's critical review of Carrol's book ‘Making Use’ raises a number of interesting issues about how to set about the design of interactive systems. In particular Diaper poses an issue that has long dogged the area of Human–Computer Interaction and... Read More about Scenarios and the HCI-SE design problem.

Adapting systems to differences between individuals (1991)
Journal Article
Jennings, F., Benyon, D., & Murray, D. (1991). Adapting systems to differences between individuals. Acta psychologica, 78(1-3), 243-256. https://doi.org/10.1016/0001-6918%2891%2990013-p

Adaptive systems should be able to accommodate the preferred interface styles of different users. An experiment was conducted in order to determine whether significant differences exist between individuals performing the same task, using different in... Read More about Adapting systems to differences between individuals.