Implementing a quality management framework in a higher education organisation: A case study
(2012)
Journal Article
O'Mahony, K., & Garavan, T. N. (2012). Implementing a quality management framework in a higher education organisation: A case study. Quality Assurance in Education, 20(2), 184-200. https://doi.org/10.1108/09684881211219767
Purpose – This paper aims to report and analyse the lessons learned from a case study on the implementation of a quality management system within an IT Division in a higher education (HE) organisation.Design/methodology/approach – The paper is based... Read More about Implementing a quality management framework in a higher education organisation: A case study.