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Establishing Prussia as a locus for crusade: the role of Nicolaus von Jeroschin’s Chronicle of Prussia. (2013)
Book Chapter
Fischer, M. (2013). Establishing Prussia as a locus for crusade: the role of Nicolaus von Jeroschin’s Chronicle of Prussia. In Medieval Mobilities: From Scandinavia to the Slavic Lands. Brepols

This article aims to show how the Teutonic Order exploited the cult of pilgrimage and traditional crusading appeals to position Prussia as a locus for crusade. In order to justify diverting crusaders to north-eastern Europe it was necessary to show t... Read More about Establishing Prussia as a locus for crusade: the role of Nicolaus von Jeroschin’s Chronicle of Prussia..

Employer demand for languages graduates in Scotland: a case study in the Financial Services sector. (2013)
Journal Article
Fischer, M. (2013). Employer demand for languages graduates in Scotland: a case study in the Financial Services sector. Scottish Languages Review, 26, 3-12

This article investigates the employers' preferences when hiring graduates to work in the financial services sector in Edinburgh. It is based on five in-depth semi-structured interviews with managers in the sector. The findings show that a global men... Read More about Employer demand for languages graduates in Scotland: a case study in the Financial Services sector..

The Sales Process Practice of Food and Drink SMEs - A Holistic Conceptual Framework: Steps, dimensions, barriers and enablers. (2013)
Preprint / Working Paper
Douglas, T., & Omar, M. A Holistic Conceptual Framework: Steps, dimensions, barriers and enablers

Purpose –The research examines the sales process practised by SMEs, and barriers and enablers that hinder and support effective selling practices from the selling organisation’s perspective in Scottish-based Food and Drink firms. Design/methodolog... Read More about The Sales Process Practice of Food and Drink SMEs - A Holistic Conceptual Framework: Steps, dimensions, barriers and enablers..

Marketing in SMEs: the sales process of SMEs on the food and drink industry. (2013)
Book Chapter
Douglas, T., & Omar, M. (2013). Marketing in SMEs: the sales process of SMEs on the food and drink industry. In N. O. Ndubisi, & S. Nwankwo (Eds.), Enterprise Development in SMEs and Entrepreneurial Firms: Dynamic Processes, 163-196. IGI-Global. https://d

There would appear to be varied approaches to the sales process practiced by SMEs in how they go about locating target customers, interfacing with prospects and new customers, presenting the benefits and features of their products and services, closi... Read More about Marketing in SMEs: the sales process of SMEs on the food and drink industry..

Talent and leadership development practices as drivers of intention to stay in Lebanese organisations: the mediating role of affective commitment. (2013)
Journal Article
Chami-Malaeb, R., & Garavan, T. N. (2013). Talent and leadership development practices as drivers of intention to stay in Lebanese organisations: the mediating role of affective commitment. International Journal of Human Resource Management, 24, 4046-4062. https://doi.org/10.1080/09585192.2013.789445

This paper examines the relationships among investment in talent and leadership development practices in Lebanese organisations and two behavioural outcomes, affective commitment and intention to stay. Affective commitment is expected to mediate the... Read More about Talent and leadership development practices as drivers of intention to stay in Lebanese organisations: the mediating role of affective commitment..

Networking behaviours and managers' career success in the Malaysian public service: The moderating effect of gender (2013)
Journal Article
Mohd Rasdi, R., Garavan, T. N., & Ismail, M. (2013). Networking behaviours and managers' career success in the Malaysian public service: The moderating effect of gender. Personnel Review, 42(6), 684-703. https://doi.org/10.1108/pr-07-2010-0117

Purpose – This paper aims to examine the relationships between networking behaviours objective and subjective career success, and the moderating role of gender on these relationships among Malaysian public sector managers. Design/methodology/appr... Read More about Networking behaviours and managers' career success in the Malaysian public service: The moderating effect of gender.

Customer retention through the equal incorporation of continuous improvement(CI), culture and customer service (2013)
Thesis
McCrory, B. Customer retention through the equal incorporation of continuous improvement(CI), culture and customer service. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/id/eprint/6439

Customer retention has long been considered an important element in achieving competitive advantage for business organisations. The increasingly turbulent economic environment has brought this again to the fore for many organisations. Through the de... Read More about Customer retention through the equal incorporation of continuous improvement(CI), culture and customer service.

An investigation into the sales process practiced by Scottish-based food and drink SMEs (2013)
Thesis
Douglas, T. An investigation into the sales process practiced by Scottish-based food and drink SMEs. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/id/eprint/6038

This thesis aims to explore selling and the sales process in Small and Medium Enterprises (SMEs) from the selling organisation’s perspective. It investigates the sales process between SME manufacturers/distributors and Food retail and Foodservices cu... Read More about An investigation into the sales process practiced by Scottish-based food and drink SMEs.

Evaluating a tacit knowledge sharing initiative: a case study (2012)
Journal Article
Gubbins, C., Corrigan, S., Garavan, T. N., O' Connor, C., Leahy, D., Long, D., & Murphy, E. (2012). Evaluating a tacit knowledge sharing initiative: a case study. European Journal of Training and Development, 36(8), 827-847. https://doi.org/10.1108/030905

Purpose – This paper aims to present a case study illustrating the issues involved in the tacit knowledge conversion process and to determine whether such conversion delivers value to the organisation in terms of business value and return on investm... Read More about Evaluating a tacit knowledge sharing initiative: a case study.

Events and festivals in Asia and the Middle East/North Africa (MENA) region: Opportunities and challenges (2012)
Journal Article
Weber, K., & Ali‐Knight, J. (2012). Events and festivals in Asia and the Middle East/North Africa (MENA) region: Opportunities and challenges. International Journal of Event and Festival Management, 3(1), 4-8. https://doi.org/10.1108/17582951211210898

Purpose – This editorial aims to provide a brief overview of recent developments in the events industry in general, and in Asia and the MENA region in particular. The discussion forms a prelude for the individual contributions of this special issue.... Read More about Events and festivals in Asia and the Middle East/North Africa (MENA) region: Opportunities and challenges.

Training and development roles and structures in European call centers: the Influence of strategic choice, Institutional and coevolutionary processes (2012)
Journal Article
Garavan, T. N., Cross, C., Wilson, J., & Carbery, R. (2012). Training and development roles and structures in European call centers: the Influence of strategic choice, Institutional and coevolutionary processes. Thunderbird International Business Review, 54, 875-890. https://doi.org/10.1002/tie.21509

The global call center sector has emerged as a vibrant and economically successful industry in recent decades. Training and development of employees is acknowledged as a key component of call center strategy in facilitating the utilization of new tec... Read More about Training and development roles and structures in European call centers: the Influence of strategic choice, Institutional and coevolutionary processes.

Global talent management in science-based firms: an exploratory investigation of the pharmaceutical industry during the global downturn (2012)
Journal Article
Garavan, T. N. (2012). Global talent management in science-based firms: an exploratory investigation of the pharmaceutical industry during the global downturn. International Journal of Human Resource Management, 23, 2428-2449. https://doi.org/10.1080/09585192.2012.668385

This paper investigates global talent management (GTM) in science-based firms during the global downturn. Literature on the resource-based view, the best-fit perspective and resource dependency theory is used to frame a qualitative study of nine glob... Read More about Global talent management in science-based firms: an exploratory investigation of the pharmaceutical industry during the global downturn.

The Depiction of Women in the Historical Narrative of the German Order (2012)
Journal Article
Fischer, M. (2012). The Depiction of Women in the Historical Narrative of the German Order. Zeitschrift fuer deutsches Altertum,

This paper analyses the portrayal of women in the Livländische Reimchronik and Nikolaus von Jeroschin’s Kronike von Pruzinlant, the two earliest German language chronicles written by members of the German Order to describe the conquest of Livonia and... Read More about The Depiction of Women in the Historical Narrative of the German Order.

Public feedback - but personal feedforward? (2012)
Journal Article
Cowan, J., & Chiu, Y. J. (2012). Public feedback - but personal feedforward?. Journal of Learning Development in Higher Education, 4,

Academic feedback is taken here as the reporting to student writers of the strengths and weaknesses of their submitted draft work, while academic feedforward refers to constructive advice regarding possible strengthening of students’ next work. Both... Read More about Public feedback - but personal feedforward?.

The learner’s role in assessing higher level abilities (2012)
Journal Article
Cowan, J., & Cherry, D. (2012). The learner’s role in assessing higher level abilities. Practitioner Research in Higher Education, 6, 12-22

This paper responds to the vision of a new assessment culture, which will be a meaningful integration of teaching, learning and assessment. It reviews the advice in the literature about assessment, and from there identifies principles for the assessm... Read More about The learner’s role in assessing higher level abilities.

Developing a Pedagogy for Interactive Learning. (2012)
Book Chapter
Cowan, J. (2012). Developing a Pedagogy for Interactive Learning. In J. Jia (Ed.), Educational Stages and Interactive Learning (1-17). IGI Global. https://doi.org/10.4018/978-1-4666-0137-6.ch001

Recent developments in higher education have seen the demise of much didactic, teacher-directed instruction which was aimed mainly towards lower-level educational objectives. This traditional educational approach has been largely replaced by methods... Read More about Developing a Pedagogy for Interactive Learning..

Students’ choices between typing and handwriting in examinations. (2012)
Journal Article
Mogey, N., Cowan, J., Paterson, J., & Purcell, M. (2012). Students’ choices between typing and handwriting in examinations. Active learning in higher education, 13, 117-128. https://doi.org/10.1177/1469787412441297

Keyboarding is a ubiquitous skill for most UK students and most coursework essays must be word-processed. However few examinations, other than for students with disabilities, permit the use of a word-processor. It is not known how students would re... Read More about Students’ choices between typing and handwriting in examinations..

A simulation based decision making approach in bunkering. (2012)
Presentation / Conference Contribution
Moeller, D., Friedrichs, S., Cullinane, K., Schroer, B., & Anderson, M. (2012, May). A simulation based decision making approach in bunkering. Paper presented at AlaSim International