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Outputs (236)

How can value co-creation be integrated into a customer experience evaluation? (2023)
Journal Article
Lee, H.-Y., Grinevich, V., & Chipulu, M. (2023). How can value co-creation be integrated into a customer experience evaluation?. European Management Journal, 41(4), 521-533. https://doi.org/10.1016/j.emj.2023.07.004

With the arrival of the service economy, businesses across different sectors have to rely increasingly on service design, with its focus on the viewpoints of customers and their experiences. Existing frameworks for evaluating customer experience tend... Read More about How can value co-creation be integrated into a customer experience evaluation?.

An ethical approach to sustainability and recovery operations in hotels (2023)
Presentation / Conference Contribution
Bryde, M., Hejjas, K., Hannibal, C., & Foster, S. (2023, July). An ethical approach to sustainability and recovery operations in hotels. Paper presented at Production and Operations Management Society (OOMS), Paris, France

The climate disaster is here and as a result, the intensity and frequency of disasters, whether that is humanitarian, biological or natural, is set to increase (Institute for Economic & Peace (IEP), 2020). This may be cause for concern given that dis... Read More about An ethical approach to sustainability and recovery operations in hotels.

Can Gamification Improve User Experience (UX) of Servitization in the Financial and Construction Sector? (2022)
Presentation / Conference Contribution
Khan, M. S., Charissis, V., & Harrison, D. K. (2022, June). Can Gamification Improve User Experience (UX) of Servitization in the Financial and Construction Sector?. Presented at International Conference on Human-Computer Interaction, Online

The monetisation of the provision of consumer services rather than products is advantageous and leads to higher profit margins for the providing companies in comparison to the sole manufacturing of consumer products. This business model has gradually... Read More about Can Gamification Improve User Experience (UX) of Servitization in the Financial and Construction Sector?.

Utilising Gamification and Virtual Environments to Present Digitally Enhanced Advanced Services (DEAS) for the Financial Sector (2022)
Presentation / Conference Contribution
Khan, C., Charissis, V., & Harrison, D. K. (2022, October). Utilising Gamification and Virtual Environments to Present Digitally Enhanced Advanced Services (DEAS) for the Financial Sector. Presented at Future Technologies Conference 2022 (FTC 2022), Vancouver, Canada

Servitization offers a fresh opportunity for manufacturing and finance companies to incorporate additional services to the main product, as part of an extended maintenance scheme or for insurance purposes. Parametric insurance products based on new t... Read More about Utilising Gamification and Virtual Environments to Present Digitally Enhanced Advanced Services (DEAS) for the Financial Sector.

Wicked leadership development for wicked problems (2022)
Book Chapter
Howieson, W. B., & Grant, K. (2022). Wicked leadership development for wicked problems. In P. Holland, T. Bartram, T. Garavan, & K. Grant (Eds.), The Emerald Handbook of Work, Workplaces, and Disruptive Issues in HRM (303-316). Emerald

The Emerald Handbook of Work, Workplaces and Disruptive Issues in HRM (2022)
Book
Holland, P., Bartram, T., Garavan, T., & Grant, K. (Eds.). (2022). The Emerald Handbook of Work, Workplaces and Disruptive Issues in HRM. Emerald

Technology advancement and the widespread impacts of the COVID-19 pandemic have had a major impact on both the contours and terrain of work, employment, and the management of people. Understanding these complex developments requires fresh perspective... Read More about The Emerald Handbook of Work, Workplaces and Disruptive Issues in HRM.

Employability perspectives from Scotland on content marketing capability building: How have journalism graduates been equipped for content marketing jobs? (2022)
Presentation / Conference Contribution
Cameron, J. . C. (2022, July). Employability perspectives from Scotland on content marketing capability building: How have journalism graduates been equipped for content marketing jobs?. Paper presented at 2022 Academy of Marketing Conference, Huddersfield

In 2012, content marketing luminary Jay Baer observed that every business is in the business of publishing (Baer, 2012). Echoing this point, Lieb (2012, p.xiii) stated: "Marketers are buying less and less media. They're becoming the media, and the be... Read More about Employability perspectives from Scotland on content marketing capability building: How have journalism graduates been equipped for content marketing jobs?.

Managerial ideology and identity in the nationalised British coal industry, 1947–1994 (2022)
Journal Article
Perchard, A., & Gildart, K. (2023). Managerial ideology and identity in the nationalised British coal industry, 1947–1994. Economic and Industrial Democracy, 44(1), 230-261. https://doi.org/10.1177/0143831x211069413

This article examines managerial ideology and identity in the nationalised British coal industry. On nationalisation in 1947, the National Coal Board (NCB) – after 1987 the British Coal Corporation – became the largest socialised industry outside of... Read More about Managerial ideology and identity in the nationalised British coal industry, 1947–1994.

Building resilience and future proofing events education (2021)
Presentation / Conference Contribution
Jaimangal-Jones, D., Jackson, C., & Robertson, M. (2021, July). Building resilience and future proofing events education. Presented at AEME 2021 ‘Event Principles and Practice: a level playing field’, University of Brighton [Online]

This session explores issues surrounding the design and delivery of Event Management programmes, specifically those related to their resilience and futureproofing. It addresses the increasing demand for educators to respond to a diverse range of stak... Read More about Building resilience and future proofing events education.

Strategic Talent Management In The Hospitality Industry (2021)
Book Chapter
Garavan, T., Matthews-Smith, G., Marie Gill, A., & O’Brien, F. (2021). Strategic Talent Management In The Hospitality Industry. In S. Jooss, R. Burbach, & H. Ruël (Eds.), Talent Management Innovations in the International Hospitality Industry (9-29). Emerald. https://doi.org/10.1108/978-1-80071-306-220211002

Purpose: Talent management and in particular strategic talent management (STM) has emerged as an important issue for hospitality organisations worldwide. In this chapter, we address some of the complexities evident in hospitality organisations in rel... Read More about Strategic Talent Management In The Hospitality Industry.

Delphi with feedback of rationales: How large can a Delphi group be such that participants are not overloaded, de-motivated, or disengaged? (2021)
Journal Article
Belton, I., Wright, G., Sissons, A., Bolger, F., Crawford, M. M., Hamlin, I., Taylor Browne Lūka, C., & Vasilichi, A. (2021). Delphi with feedback of rationales: How large can a Delphi group be such that participants are not overloaded, de-motivated, or disengaged?. Technological Forecasting and Social Change, 170, Article 120897. https://doi.org/10.1016/j.techfore.2021.120897

In this paper, we investigate the effect of Delphi group size and opinion diversity on group members’ information load as well as on their overall experience of the Delphi process - in terms of task involvement (enjoyment and interest) and in terms o... Read More about Delphi with feedback of rationales: How large can a Delphi group be such that participants are not overloaded, de-motivated, or disengaged?.