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Strategic Talent Management In The Hospitality Industry

Garavan, Tom; Matthews-Smith, Gerardine; Marie Gill, Ann; O�Brien, Fergal

Authors

Tom Garavan

Ann Marie Gill

Fergal O�Brien



Contributors

Stefan Jooss
Editor

Ralf Burbach
Editor

Huub Ru�l
Editor

Abstract

Purpose: Talent management and in particular strategic talent management (STM) has emerged as an important issue for hospitality organisations worldwide. In this chapter, we address some of the complexities evident in hospitality organisations in relation to the practice of STM, the types of internal and external STM issues that arise and both the research and practice implications of pursuing STM in hospitality organisations. Methodology/Approach: This chapter presents a review of the literature on the wider topic of STM, with particular focus on the integration of issues and themes identified in the hospitality management literature related to STM perspectives. Findings: We find that STM is a topical issue for hospitality organisations irrespective of size, complexity, or geographic location. However, research that explicitly addresses STM in hospitality is nascent leaving many unanswered questions. The notion of what constitutes STM is shaped by the complexities and values of the hospitality industry itself and its meaning is not necessarily the same as in other industry contexts. However, as yet we do not have sufficient insights to reach conclusions as to what STM truly looks like in hospitality organisations. Research Implications: Here, we add to the literature, highlighting the need for more research on the many dimensions of STM in hospitality organisations including its antecedents, processes, and outcomes and the extent to which it is different in hospitality organisations compared to multinational corporations and public sector organisations. Practical Implications: We highlight a number of practical implications around roles, processes, practices, and skillsets to utilise a strategic
approach to talent management in hospitality organisations.
Originality/Value: This chapter continues the debate as to the role of STM in hospitality organisations as well as providing a more focussed agenda for both future research and practice. We also analyse and critique the internal and external forces and pressures that shape STM in hospitality organisations.

Citation

Garavan, T., Matthews-Smith, G., Marie Gill, A., & O’Brien, F. (2021). Strategic Talent Management In The Hospitality Industry. In S. Jooss, R. Burbach, & H. Ruël (Eds.), Talent Management Innovations in the International Hospitality Industry (9-29). Emerald. https://doi.org/10.1108/978-1-80071-306-220211002

Publication Date Jul 27, 2021
Deposit Date Apr 13, 2021
Publisher Emerald
Pages 9-29
Book Title Talent Management Innovations in the International Hospitality Industry
Chapter Number 2
ISBN 9781800713079
DOI https://doi.org/10.1108/978-1-80071-306-220211002
Keywords Strategic talent management; hospitality organisations; opportunities and challenges; innovations in strategic talent management; research agenda; practice agenda
Public URL http://researchrepository.napier.ac.uk/Output/2760941
Publisher URL https://books.emeraldinsight.com/page/detail/Talent-Management-Innovations-in-the-International-Hospitality-Industry/?k=9781800713079