Mapping the context and practice of training, development and HRD in European call centres
(2008)
Journal Article
Garavan, T. N., Wilson, J. P., Cross, C., Carbery, R., Sieben, I., de Grip, A., Strandberg, C., Gubbins, C., Shanahan, V., Hogan, C., McCracken, M., & Heaton, N. (2008). Mapping the context and practice of training, development and HRD in European call centres. Journal of European industrial training, 32(8/9), 612-728. https://doi.org/10.1108/03090590810918764
Purpose – Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, develo... Read More about Mapping the context and practice of training, development and HRD in European call centres.