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Dr Janice McMillan's Supervisions (7)

DBA
Doctorate

Level Doctorate
Student Dr Steven Logie
Status Complete
Part Time Yes
Years 2011 - 2015
Project Title Exploring entrepreneurship and organizational culture in a higher education context
Project Description The United Kingdom Higher Education sector is undergoing a prolonged period of turbulence in its external environments. This is causing universities to seek to develop entrepreneurial activities to support the diversification of their traditional income streams, whilst also widening their societal and economic contribution at the Government’s request. The researcher has worked within this field for twenty years and has witnessed perceived tensions and barriers that have emerged as university organizational cultures have been required to adapt to meet these new challenges. The purpose of this research is to explore perceptions of entrepreneurship and organizational culture within this context.
The research has been undertaken using a social constructionist ontology and interpretivist epistemology, utilizing two complementary qualitative research methods to draw out an understanding of the key issues perceived by twelve participants within a single study organization. Thematic analysis has been utilized to explore the research data drawn from the semi-structured interviews and participant diagrams.
The research has identified five key themes that are perceived by participants to be antecedents for entrepreneurship: time; resources; support; leadership & management; and a supportive culture. Analysis has further suggested that some antecedents to entrepreneurship are themselves precursors for others, with a matrix developed herein to outline these interactions. Participants have highlighted that all of the perceived antecedents to entrepreneurship may be considered to be elements of organizational culture, with a belief expressed that these may be amended over time to become more supportive of entrepreneurship. It has further been reported that a university has many, not a single, organizational culture with local cultures being perceived to be generally more supportive than those associated with larger organizational units. In light of this research and its findings, contributions are made to knowledge and practice, with specific recommendations also made to the study organization around these issues.
Awarding Institution Edinburgh Napier University
Director of Studies Janice McMillan
Second Supervisor Jacqueline Brodie
Thesis Exploring entrepreneurship and organizational culture in a higher education context

Postgraduate Certificate in Teaching and Learning in Higher Education
Postgraduate Certificate

Level Postgraduate Certificate
Student Dr Jennifer O'Neil
Status Complete
Part Time Yes
Years 2012 - 2013
Director of Studies Janice McMillan

DBA
Doctorate

Level Doctorate
Student Deloris Johnson
Status Complete
Part Time Yes
Years 2017
Project Title KPI driven banking sales: Challenges in enhancing job satisfaction from managers' perspective
Awarding Institution Edinburgh Napier University
Director of Studies Janice McMillan

DBA
Doctorate

Level Doctorate
Student Dr Maggie Anderson
Status Complete
Part Time Yes
Years 2015 - 2021
Project Title A study of entrepreneurial action within the social enterprise sector of Scotland
Awarding Institution Edinburgh Napier University
Director of Studies Matthew Dutton
Second Supervisor Janice McMillan
Additional Supervisor Chris Cramphorn

PhD
Doctorate

Level Doctorate
Student Dr Jennifer O'Neil
Status Complete
Part Time Yes
Years 2010 - 2017
Project Title Developing middle managers in the Hong Kong public sector: A critique of leadership development from a labour process perspective
Project Description Developing middle managers in the Hong Kong public sector: a critique of leadership development from a labour process perspective.

External Examiners; Dr Maeve Houlihan; Dr Alma McArthy
Awarding Institution Edinburgh Napier University
Second Supervisor Janice McMillan

DBA
Doctorate

Level Doctorate
Student Dr Barbara McCrory
Status Complete
Part Time Yes
Years 2009 - 2013
Project Title Customer retention through continuous improvement (CI), culture and customer service
Project Description Customer retention has long been considered an important element in achieving
competitive advantage for business organisations. The increasingly turbulent
economic environment has brought this again to the fore for many organisations.
Through the development of a practice based guiding framework for the improvement
of customer retention this study investigates the complex relationship between the
concepts of customer service, continuous improvement and organisational culture
across a variety of business sectors. Drawing from a systematic literature review,
initial links were made between the concept of using the 4P cycle of continuous
improvement and the key elements of world class service as tools of understanding.
The main study involved the use of the Delphi technique, through which a qualitative
and systemised approach to data gathering was achieved using semi-structured and
structured interviews and utilising the findings from each set of interviews to inform
the following set of interviews. Three rounds of interviews took place with 9 industry
experts across different sectors, with the investigation taking a director level review.
After the first two rounds of interviews the framework for customer retention was
developed and introduced to the participants for evaluation before the final interview
stage.
The findings from the study show that the proposed framework is a workable tool,
however in order to fully benefit from its use, specific organisation contextualisation
is required and should be supplemented by the gathering and utilisation of customer
research, the development of a holistic company approach to customer retention
involving all organisational departments and the empowerment of employees. Further,
the study shows that buy in is required from all senior management and that overall
buy in would be aided by open communications within the business. Overall there was
a consensus that employing the right person was vital to customer retention and
ultimately the success of a company. The usefulness of the application of the practice
based guiding framework, though beyond the scope of this study, was also addressed
through the participants own use of some of the study findings within their current
roles across a variety of business sectors.
Awarding Institution Edinburgh Napier University
Director of Studies Nick Pilcher
Second Supervisor Janice McMillan
Additional Supervisor Paul Barron
Thesis Customer retention through the equal incorporation of continuous improvement(CI), culture and customer service

Doctor of Philosophy
Doctorate

Level Doctorate
Student Dr Laura Gerard
Status Complete
Part Time Yes
Years 2012 - 2020
Project Title An analysis of sustainable leadership challenges and prospects in Scottish Higher Education
Project Description The aim of this PhD thesis is to explore the challenges in and prospects for achieving sustainable leadership within public organisations from a leaders perspective.
The foci surrounds leaders perceptions of sustainable leadership in order to scrutinise their perceived barriers and prospects of the concept within public organisations where three case studies within the public sector will be explored in order to evaluate differences between them and ensure that the research can gain an overall public organisational sector perspective.
Awarding Institution Edinburgh Napier University
Director of Studies Janice McMillan
Thesis An analysis of sustainable leadership challenges and prospects in Scottish Higher Education