Outputs (277)

A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne (2023)
Presentation / Conference Contribution
Robertson, M., Pyke, J., & Drake, C. (2023, February). A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne. Presented at 33rd Annual Conference of the Council for Australasian Universities Tourism and Hospitality Education, Fremantle, Western Australia

Business events can support the needs of access, equality, and learning for work and social inclusion, and determine a greater range of benefits than had been previously considered (Edwards, Foley, & Schlenker, 2011; Foley, Edwards, & Schlenker, 2014... Read More about A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne.

Authentic learning in higher education environments: Teacher insight into student experience (2023)
Presentation / Conference Contribution
Kitchen, E., Steriopoulos, E., Harkison, T., Drake, C., Goh, E., Robertson, M., Waterston, L., & Losekoot, E. (2023, February). Authentic learning in higher education environments: Teacher insight into student experience. Presented at 23rd Annual Conference of the Council for Australasian Universities Tourism and Hospitality Education, Fremantle, Western Australia

This paper focuses on the factors that influence the authentic learning practices in the Tourism, Hospitality, and Events (THE) education context from a teacher’s perspective. To align with emerging industry changes due to the COVID pandemic, and als... Read More about Authentic learning in higher education environments: Teacher insight into student experience.

Digital Selling and Technostress: Preliminary Analysis (2023)
Presentation / Conference Contribution
Igarashi, R., & Vardarsuyu, M. (2023, February). Digital Selling and Technostress: Preliminary Analysis. Presented at 2023 AMA Winter Academic Conference, Nashville

This study investigates the impact of digital selling on salespeople’s perception of five different techno-stressors (techno-overload, techno-invasion, techno-insecurity, techno-complexity and techno-uncertainty) and subsequent emotional exhaustion.... Read More about Digital Selling and Technostress: Preliminary Analysis.

Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes (2023)
Presentation / Conference Contribution
Bhoumik, K., & Igarashi, R. (2023, February). Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes. Presented at 2023 AMA Winter Academic Conference, Nashville

Organizations are progressively using service robots in frontline settings to enhance consumer experiences as we see an increasing trend in humans and robots working together in restaurants, airports, and banks. In this research, we examine the impac... Read More about Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes.

Fintech, human development and energy poverty in sub-Saharan Africa (2023)
Journal Article
Oyebola Etudaiye-Muhtar, F., Johan, S., Lawal, R., & Sakariyahu, R. (2024). Fintech, human development and energy poverty in sub-Saharan Africa. Journal of International Financial Markets, Institutions and Money, 91, Article 101931. https://doi.org/10.1016/j.intfin.2023.101931

Studies have highlighted the important role of financial technology (fintech) in enhancing socio-economic conditions of nations. However, despite the efforts of governments to improve the latter, the rating of African countries still remains manifest... Read More about Fintech, human development and energy poverty in sub-Saharan Africa.

Risk factor prioritization in infrastructure handover to operations (2023)
Journal Article
Rodrigues, T. D. A., Ojiako, U., Marshall, A., Mota, C. M. D. M., Dweiri, F. T., Chipulu, M., Ika, L., & AlRaeesi, E. J. H. (2023). Risk factor prioritization in infrastructure handover to operations. International Journal of Project Management, 42(1), Article 102558. https://doi.org/10.1016/j.ijproman.2023.102558

Worldwide, there are numerous reports of major infrastructure projects failing at handover to the operations phase following completion of the project development and delivery phase. While poor risk identification and prioritization... Read More about Risk factor prioritization in infrastructure handover to operations.

Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach (2023)
Journal Article
Dencer-Brown, A., Carlson-Webster, T., Piccio, B., Anderson, C., Adewale, O., & Taylor, S. (2023). Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach. Journal of Perspectives in Applied Academic Practice, 11(3), 97-110. https://doi.org/10.56433/jpaap.v11i3.588

Post-graduate research students (PGRs) often have teaching roles during their studies with little formal training or support (Lueddeke, 1997). Previous support at Edinburgh Napier University consisted of voluntary, unpaid on-campus Learning and Teach... Read More about Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach.

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study (2023)
Journal Article
Alam, F., Yang, Q., Bandara, Y. M., Ahmad, N., & Chiwaridzo, O. T. (2024). The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study. Corporate Social Responsibility and Environmental Management, 31(3), 2454-2473. https://doi.org/10.1002/csr.2692

This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and... Read More about The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study.

Can a brand be conscientious? A study of consumer perceptions (2023)
Presentation / Conference Contribution
Tjandra, N., Feri, A., Ind, N., Seegebarth, B., Backhaus, C., Iglesias, O., & Woisetschläger, D. (2024, April). Can a brand be conscientious? A study of consumer perceptions. Presented at 17th Global Brand Conference, Edinburgh

Do green innovations make a difference for the better? A consumer-based perspective (2023)
Presentation / Conference Contribution
Seegebarth, B., Backhaus, C., & Tjandra, N. (2024, April). Do green innovations make a difference for the better? A consumer-based perspective. Presented at 17th Global Brand Conference, Edinburgh