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Outputs (178)

The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective" (2012)
Journal Article
Rohmetra, N., & Arora, P. (2012). The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective". International journal of engineering and industrial management, 4, 59-76

Cultural differences and cultural diversity, in today's globalized world, is a challenge to be faced by individuals and organizations. The shrinkage of cultural boundaries across the world, as an impact of globalization, has made it imperative for gl... Read More about The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective".

Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management (2012)
Presentation / Conference Contribution
Wight, C. (2012, May). Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management. Presented at 2nd Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, Corfu, Greece

The UK Leisure and Tourism sector is uniquely fragmented at government and industry level and comprises of a wide and diverse range of products and services. Tourist boards and strategic authorities are important for the thousands of small enterprise... Read More about Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management.

Green new product development and supplier involvement: strategic partnership for green innovation (2012)
Journal Article
Lee, K. H., & Kim, J. W. (2012). Green new product development and supplier involvement: strategic partnership for green innovation. International Journal of Innovation and Sustainable Development, 6(3), 290. https://doi.org/10.1504/ijisd.2012.047841

Integrating environmental concerns into New Product Development (NPD) have become a strategic issue for corporate competitiveness. Despite increasing attention of green products in supply chain management, there is a gap between emerging green NPD a... Read More about Green new product development and supplier involvement: strategic partnership for green innovation.

Posting of temporary workers in Germany, will the end of transitional period really help? (2012)
Journal Article
Kunertova, T., & Štefko, M. (2012). Posting of temporary workers in Germany, will the end of transitional period really help?. The Lawyer Quarterly, 2(1), 108-116

As of May 1, 2011 the last two member states of the European Union, Austria and Germany, have opened their job markets to the new member states joining the European Union in 2004 (incl. Czech Republic). From now on workers coming from the new member... Read More about Posting of temporary workers in Germany, will the end of transitional period really help?.

Factors that influence the level of problem gambling: A Macao case (2012)
Journal Article
Cheung, M. (2012). Factors that influence the level of problem gambling: A Macao case. Journal of Gambling Business and Economics, 6(1), https://doi.org/10.5750/jgbe.v6i1.576

This study has two purposes. First, we aim to identify the demography factors, namely gender, marital status, educational level, age, monthly income, and cognitive factor, namely casino-related job and emotional intelligence are predictive of problem... Read More about Factors that influence the level of problem gambling: A Macao case.

Review of Institute Progress (2012)
Report
Allford, R., & Mackenzie, R. (2012). Review of Institute Progress. Edinburgh Napier University

Review of Institute Progress (igov): Strategic level project testing governance arrangement for 7 Research Institutes and benchmark against 6 UK wide HEIs. Undertook qualitative research, matching with HESA data and management accounts. Reporting to... Read More about Review of Institute Progress.