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Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm (2005)
Journal Article
D'Annunzio-Green, N., & Francis, H. (2005). Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm. International Journal of Contemporary Hospitality Management, 17(4), 345-358. https://doi.org/10.1108

The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them to become self-sufficient and display "entrepreneurial" behaviours in an en... Read More about Tuning into tensions at times of change: The experiences of line and HR managers in a contract catering firm.

HRM and the pursuit of a service culture: Managerial encounters with competing discourses (2005)
Journal Article
Francis, H., & D'Annunzio-Green, N. (2005). HRM and the pursuit of a service culture: Managerial encounters with competing discourses. Employee Relations, 27(1), 71-85. https://doi.org/10.1108/01425450510569319

Aims to draw attention to how managers actively re-construct inherent contradictions characterising the employment relationship that in the service sector, are rooted in drives for increased efficiency and customer-oriented behaviours. Design/methodo... Read More about HRM and the pursuit of a service culture: Managerial encounters with competing discourses.

A processual analysis of HRM-based change. (2003)
Journal Article
Francis, H., & Sinclair, J. (2003). A processual analysis of HRM-based change. Organization, 10(4), 685-706. https://doi.org/10.1177/13505084030104004

This article examines the emergence and development of HRM-based change within two private sector manufacturing organizations. We draw upon discourse theory to open up fresh insights into the uncertain and complex nature of organizational change, spe... Read More about A processual analysis of HRM-based change..

Teamworking and change: managing the contradictions (2003)
Journal Article
Francis, H. (2003). Teamworking and change: managing the contradictions. Human Resource Management Journal, 13(3), 71-90. https://doi.org/10.1111/j.1748-8583.2003.tb00099.x

Current models of HRM suggest that expectations about HR roles are changing as organisations are striving to make the HR function leaner and more ‘strategic’. In our article we explore the changing roles of HRM as they are perceived by different stak... Read More about Teamworking and change: managing the contradictions.

HRM and the beginnings of organizational change (2003)
Journal Article
Francis, H. (2003). HRM and the beginnings of organizational change. Journal of Organizational Change Management, 16(3), 309-327. https://doi.org/10.1108/09534810310475541

This paper presents a discourse-analytic approach to the study of human resource management (HRM) and organisational change, which is more sensitive than conventional research designs to the dynamic role of language in shaping processes of change. Th... Read More about HRM and the beginnings of organizational change.

No attraction in strategic thinking. (2002)
Journal Article
Watson, S., & McCracken, M. G. (2002). No attraction in strategic thinking. International Journal of Tourism Research, 4, 367-378. https://doi.org/10.1002/jtr.386

This paper presents the findings from an exploratory study into managerial skill requirements in the Scottish visitor attraction sector. It provides an insight into the range, diversity and perceived importance of current and future skills. The main... Read More about No attraction in strategic thinking..

Intrastate travel experiences in international students and their perceptions of Western Australia (WA) as a tourist destination. (2002)
Journal Article
Shanka, T., Ali-Knight, J., & Pope, J. (2002). Intrastate travel experiences in international students and their perceptions of Western Australia (WA) as a tourist destination. Tourism and Hospitality Research, 3, 245-256

This paper presents initial findings from a study examining the impact on Western Australian (WA) tourism of the growing number of international students in the state. Focusing on one university with the largest number of international students (3946... Read More about Intrastate travel experiences in international students and their perceptions of Western Australia (WA) as a tourist destination..

Licensed house manager skills/competences and the management development process in Bass Taverns (2001)
Journal Article
Brotherton, B., & Watson, S. (2001). Licensed house manager skills/competences and the management development process in Bass Taverns. Human Resource Development International, 4(4), 521-542. https://doi.org/10.1080/13678860010018812

The aim of this paper is to explore the nature of critical licensed house management skills within Bass Taverns. In particular, it focuses on the extent to which these are viewed as being concerned with 'soft' (behavioural) or 'hard' (technical) aspe... Read More about Licensed house manager skills/competences and the management development process in Bass Taverns.

The environmental attitudes and practices of family businesses in the rural tourism and hospitality sectors. (2001)
Journal Article
Carlsen, J., Getz, D., & Ali-Knight, J. (2001). The environmental attitudes and practices of family businesses in the rural tourism and hospitality sectors. Journal of Sustainable Tourism, 9(4), 281-297. https://doi.org/10.1080/09669580108667403

This paper examines the environmental goals of rural, family owned/operated tourism business with a viewto evaluating their conservationethic andcommitment to sustainable tourism. From a survey of 198 family businesses in Western Australia, it was... Read More about The environmental attitudes and practices of family businesses in the rural tourism and hospitality sectors..

Language management in the UK: strategies for dealing with foreign language encounters in the financial sector
Preprint / Working Paper
Fischer, M. Language management in the UK: strategies for dealing with foreign language encounters in the financial sector

Much of the current research into language management in multinational companies (MNCs) focuses on the issues faced by non-native English speakers. This pilot study attempts to broaden the debate by addressing on the attitudes to language use in inte... Read More about Language management in the UK: strategies for dealing with foreign language encounters in the financial sector.