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Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes (2023)
Presentation / Conference Contribution
Bhoumik, K., & Igarashi, R. (2023). Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes. In 2023 AMA Winter Academic Conference: Proceedings (56-75)

Organizations are progressively using service robots in frontline settings to enhance consumer experiences as we see an increasing trend in humans and robots working together in restaurants, airports, and banks. In this research, we examine the impac... Read More about Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes.

Students’ gendered experiences of male-dominated Computing and Engineering courses (2023)
Presentation / Conference Contribution
Taylor-Smith, E., Smith, S., & Fabian, K. (2023, December). Students’ gendered experiences of male-dominated Computing and Engineering courses. Presented at 2023 SRHE International Research Conference, Birmingham, UK

How does it feel to be in a gender minority on a STEM programme? Does it have an impact on individual students? Via an online survey (n=255), undergraduate students on Computing and Engineering programmes were asked whether they felt that gender had... Read More about Students’ gendered experiences of male-dominated Computing and Engineering courses.

Digital Selling and Technostress: Preliminary Analysis (2023)
Presentation / Conference Contribution
Igarashi, R., & Vardarsuyu, M. (2023). Digital Selling and Technostress: Preliminary Analysis. In 2023 AMA Winter Academic Conference: Proceedings (1247-1261)

This study investigates the impact of digital selling on salespeople’s perception of five different techno-stressors (techno-overload, techno-invasion, techno-insecurity, techno-complexity and techno-uncertainty) and subsequent emotional exhaustion.... Read More about Digital Selling and Technostress: Preliminary Analysis.

Authentic learning in higher education environments: Teacher insight into student experience (2023)
Presentation / Conference Contribution
Kitchen, E., Steriopoulos, E., Harkison, T., Drake, C., Goh, E., Robertson, M., …Losekoot, E. (2023). Authentic learning in higher education environments: Teacher insight into student experience. In West, East, South, North: Redirection research in tou

This paper focuses on the factors that influence the authentic learning practices in the Tourism, Hospitality, and Events (THE) education context from a teacher’s perspective. To align with emerging industry changes due to the COVID pandemic, and als... Read More about Authentic learning in higher education environments: Teacher insight into student experience.

Exploring the Customer Trust Building Strategies used by Fintech Firms (2023)
Journal Article
Gesing Kalinowska, A., Khaleel, F., Avdukic, A., & Harte, P. (2023). Exploring the Customer Trust Building Strategies used by Fintech Firms. Journal of business and economics, 15(2),

The Fintech industry remains broadly un-regulated compared to their banking counterparts; however, Fintech firms are aware that customer trust plays a vital role in defining success and failure within this industry. In this paper, we discuss the meas... Read More about Exploring the Customer Trust Building Strategies used by Fintech Firms.

Married Couples’ Same Surname Issue in Japanese Family Law (2023)
Journal Article
Piegzik, M. A. (2023). Married Couples’ Same Surname Issue in Japanese Family Law. Studia Iuridica, 101, https://doi.org/10.31338/2544-3135.si.2024-101.20

Despite the traditional postulates of jurisprudence regarding the necessity to introduce flawless bills, each legal system struggles with issues which arouse controversy and become the subject of a lively political and legal debate. Even if the contr... Read More about Married Couples’ Same Surname Issue in Japanese Family Law.

An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study (2023)
Journal Article
Langdon, R. R., Newton, C. J., Sawang, S., & Bradley, L. M. (2023). An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study. Journal of Applied Sciences, 23(3), 132-142. https://doi.org/10.3923/jas.2023.132.142

Background and Objective: Construction industry workers have high levels of stress and suicide rates compared to other industries. Support mechanisms like social capital and social support help to protect against stress and distress, however, these s... Read More about An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study.

Fintech, human development and energy poverty in sub-Saharan Africa (2023)
Journal Article
Oyebola Etudaiye-Muhtar, F., Johan, S., Lawal, R., & Sakariyahu, R. (2024). Fintech, human development and energy poverty in sub-Saharan Africa. Journal of International Financial Markets, Institutions and Money, 91, Article 101931. https://doi.org/10.101

Studies have highlighted the important role of financial technology (fintech) in enhancing socio-economic conditions of nations. However, despite the efforts of governments to improve the latter, the rating of African countries still remains manifest... Read More about Fintech, human development and energy poverty in sub-Saharan Africa.

Risk factor prioritization in infrastructure handover to operations (2023)
Journal Article
Rodrigues, T. D. A., Ojiako, U., Marshall, A., Mota, C. M. D. M., Dweiri, F. T., Chipulu, M., Ika, L., & AlRaeesi, E. J. H. (2023). Risk factor prioritization in infrastructure handover to operations. International Journal of Project Management, 42(1), Ar

Worldwide, there are numerous reports of major infrastructure projects failing at handover to the operations phase following completion of the project development and delivery phase. While poor risk identification and prioritization... Read More about Risk factor prioritization in infrastructure handover to operations.

Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach (2023)
Journal Article
Dencer-Brown, A., Carlson-Webster, T., Piccio, B., Anderson, C., Adewale, O., & Taylor, S. (2023). Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach. Journal of Perspectives in Applied Academic Practice, 11(3), 97

Post-graduate research students (PGRs) often have teaching roles during their studies with little formal training or support (Lueddeke, 1997). Previous support at Edinburgh Napier University consisted of voluntary, unpaid on-campus Learning and Teach... Read More about Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach.

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study (2023)
Journal Article
Alam, F., Yang, Q., Bandara, Y. M., Ahmad, N., & Chiwaridzo, O. T. (online). The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study. Corporate Social Responsibility and Environmental Management, h

This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and... Read More about The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study.

Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion (2023)
Presentation / Conference Contribution
Cheung, M. (in press). Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion.

This study is based on Vredenburg et al. (2020)’s typology of brand activism to propose that authentic brand activism can be directly and indirectly explain for consumer’s responses through emotional brand attachment and brand passion. Moreover, empa... Read More about Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion.

Variations in critical success factors of PPP-procured construction projects over lifecycle phases (2023)
Journal Article
Ojiako, U., Chipulu, M., Almeile, A. M., Ika, L., Bashir, H., Marshall, A., & AlRaeesi, E. J. H. (online). Variations in critical success factors of PPP-procured construction projects over lifecycle phases. Production Planning and Control, https://doi.org

We explore the variations in importance of critical success factors (CSFs) over project lifecycle stages of construction public–private partnership (PPP) projects. A two-staged study is employed involving a literature search and identification of fac... Read More about Variations in critical success factors of PPP-procured construction projects over lifecycle phases.

Can a brand be conscientious? A study of consumer perceptions (2023)
Presentation / Conference Contribution
Tjandra, N., Feri, A., Ind, N., Seegebarth, B., Backhaus, C., Iglesias, O., & Woisetschläger, D. (2024, April). Can a brand be conscientious? A study of consumer perceptions. Presented at 17th Global Brand Conference, Edinburgh

Integrating nature-based solutions with traditional smallholder farming systems to build climatic resilience in the Caribbean (2023)
Book Chapter
Roop, R., Matouq, M., Fonseca, A. P., & Weaver, M. (2024). Integrating nature-based solutions with traditional smallholder farming systems to build climatic resilience in the Caribbean. In W. Leal Filho, G. Nagy, & D. Ayal (Eds.), Handbook of Nature-Based

Despite the current technological advancement in agriculture to improve the production capacity and livelihood of the estimated 608 million smallholder family farmers across the globe, there is a need to uptake these technologies among smallholder fa... Read More about Integrating nature-based solutions with traditional smallholder farming systems to build climatic resilience in the Caribbean.

Cruise revenue management: An integrated RM Framework (2023)
Presentation / Conference Contribution
Chu, A., & Hsu, C. (2023, December). Cruise revenue management: An integrated RM Framework. Paper presented at 2023 RevME Conference, Hendersonville, US

A holistic approach to understand cruise revenue management (RM) practices that cover ticket and onboard revenues, through a cross-disciplinary literature review and practitioner interviews. An integrated cruise RM framework was developed and served... Read More about Cruise revenue management: An integrated RM Framework.

Qualitative Research Approaches: Case Study Research Method (2023)
Book Chapter
Tjandra, N. C., & Feri, A. (2023). Qualitative Research Approaches: Case Study Research Method. In P. Foroudi, & C. Dennis (Eds.), Researching and Analysing Business: Research Methods in Practice. Oxon: Routledge

In this chapter we have provided a guidance of conducting a qualitative case study in business and management research. At the end of this chapter the reader will be able to (i) comprehend what is a case study research method, (ii) identify the relev... Read More about Qualitative Research Approaches: Case Study Research Method.

The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China (2023)
Journal Article
Yang, T., Sun, Z., Du, M., Du, Q., Li, L., & Shuwaikh, F. (2024). The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China. Annals of Operations Research,

Integrating the resource-based view and institution-based view theories, this paper examines the impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance. Using a sample of 169... Read More about The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China.