Skip to main content

Research Repository

Advanced Search

Use of ubiquitous real-time bus passenger information

Islam, Md Faqhrul; Fonzone, Achille; MacIver, Andrew; Dickinson, Keith


Andrew MacIver


Ubiquitous real-time passenger information (URTPI) enhances the perceived quality of service of public transport and enables travellers to make better pre-trip and en-route travel choices. The paper presents an exploratory study of the use of URTPI. We analyse the popularity of this kind of information, of the sources through which it is disseminated, and of the contents that it conveys. In particular, we are interested in the effects of trip characteristics and socio-demographic features of passengers. Our findings are based on 1645 responses collected through a bus passenger survey in the city of Edinburgh, UK. We find that access to URTPI is particularly related to the perceived length of the trips and age of the traveller. The most popular source of URTPI is bespoke apps providing information on bus arrival times, although non-residents require more detailed information. The study paves the way for further investigations into the impact of information on passengers' choices.


Islam, M. F., Fonzone, A., MacIver, A., & Dickinson, K. (2020). Use of ubiquitous real-time bus passenger information. IET Intelligent Transport Systems, 14(3), 139-147.

Journal Article Type Article
Acceptance Date Nov 25, 2019
Online Publication Date Dec 10, 2019
Publication Date Mar 2, 2020
Deposit Date Nov 27, 2019
Publicly Available Date Nov 27, 2019
Print ISSN 1751-956X
Electronic ISSN 1751-9578
Publisher Institution of Engineering and Technology (IET)
Peer Reviewed Peer Reviewed
Volume 14
Issue 3
Pages 139-147
Keywords Ubiquitous real-time passenger information (URTPI); public transport; travel choices; bus passengers; Edinburgh
Public URL


On The Use Of Ubiquitous Real-time Bus Passenger Information (767 Kb)

Copyright Statement
"This paper is a postprint of a paper submitted to and accepted for publication in IET Intelligent Transport Systems and is subject to Institution of Engineering and Technology Copyright. The copy of record is available at the IET Digital Library".

You might also like

Downloadable Citations

Whoops, looks like something went wrong.