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Visitor Perceptions of European Holocaust Heritage: A Social Media Analysis

Wight, A. Craig



This study presents a netnographic discourse analysis of social media content generated around three high profile European Holocaust heritage sites: Ann Frank’s House in Amsterdam, The Auschwitz-Birkenau Memorial and Museum in Poland, and the Jewish Museum in Berlin, Germany. It identifies four salient discourses under the headings of Holocaust heritage as social memory, reactions to Holocaust heritage, obligation and ritual, and transgressive visitor behaviour which frame the values, existential anxieties, emotions, priorities and expectations of visitors. The findings will be of interest to stakeholders involved in the planning and management of Holocaust heritage since they provide unique access to a synthesis of unmediated visitor feedback on European Holocaust heritage experiences.

Journal Article Type Article
Acceptance Date May 5, 2020
Online Publication Date May 14, 2020
Publication Date 2020-12
Deposit Date May 6, 2020
Publicly Available Date May 15, 2022
Print ISSN 0261-5177
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 81
Article Number 104142
Keywords European Holocaust Heritage; Discourse Analysis; Netnography; Social Media; Dark tourism, Foucault
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