Emotion work online: Counselling during Covid

The emotional labour of teleworkers conducting online counselling during Covid-19. (2023)
Journal Article
O'Neil, J., Heidl, B. H., Bratton, A., Vossler, A., & Moller, N. (in press). The emotional labour of teleworkers conducting online counselling during Covid-19. New Technology, Work and Employment, https://doi.org/10.1111/ntwe.12284

Drawing on emotional labour theory, this paper explores the barriers to emotionally complex telework, with a specific focus on the space, interface and pace of work. We examine the working lives of mental health counsellors who adapted from in‐person... Read More about The emotional labour of teleworkers conducting online counselling during Covid-19..

Career transitions to paid employment: At what point does training placement provision move between up-skilling to exploitation? (2024)
Presentation / Conference Contribution
O'Neil, J., & Ivancheva, M. (2024, April). Career transitions to paid employment: At what point does training placement provision move between up-skilling to exploitation?. Paper presented at 42nd International Labour Process Conference 2024 (ILPC 2024),

Precarious work that becomes a ‘stepping stone’ to decent work (McGuiness and Wooden 2009, Nunley et al 2017; Munoz-Comet and Steinmetz 2020) is the bargain struck for many learners leaving education and accessing employment, typically via placements... Read More about Career transitions to paid employment: At what point does training placement provision move between up-skilling to exploitation?.