All Outputs (10)

A holistic framework to embed good company practice for customer retention (2017)
Journal Article
McCrory, B., Pilcher, N., & McMillan, J. (2017). A holistic framework to embed good company practice for customer retention. The TQM magazine, 29(2), 257-275. https://doi.org/10.1108/TQM-11-2015-0139

Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging them to concentrate on the three key areas of culture, continuous improvement... Read More about A holistic framework to embed good company practice for customer retention.

Assessing the shipping in the Northern Sea Route: a qualitative approach (2017)
Journal Article
Tseng, P., & Pilcher, N. (2017). Assessing the shipping in the Northern Sea Route: a qualitative approach. Maritime Business Review, 2(4), 389-409. https://doi.org/10.1108/mabr-06-2017-0013

Purpose－The Northern Sea Route (NSR) could become viable in the near future. If this happens it will radically reducey impact upon sailing times and distances current routes and have huge implications for shipping worldwide, and particularly on rout... Read More about Assessing the shipping in the Northern Sea Route: a qualitative approach.

‘Intercultural competence’ as an intersubjective process: a reply to ‘essentialism’ (2017)
Journal Article
Zhou, V. X., & Pilcher, N. (2018). ‘Intercultural competence’ as an intersubjective process: a reply to ‘essentialism’. Language and Intercultural Communication, 18(1), 125-143. https://doi.org/10.1080/14708477.2017.1400510

In this paper, we problematise a competence-oriented reflective approach to intercultural education by drawing on four students’ reflective essays about their experiential learning experiences on an ‘Intercultural Competence’ (IC) module. Their refle... Read More about ‘Intercultural competence’ as an intersubjective process: a reply to ‘essentialism’.

Can we really measure the impact of port governance reform? (2017)
Journal Article
Pilcher, N., & Tseng, P. (2017). Can we really measure the impact of port governance reform?. Maritime Policy and Management, 44(8), 981-994. https://doi.org/10.1080/03088839.2017.1380318

Approaches by governments to reforming the way in which ports are governed is critical to how ports operate and fulfil their roles, and much research is devoted to investigating the impact of such reform,. Yet, although the challenges of such researc... Read More about Can we really measure the impact of port governance reform?.

Academic literacies: the word is not enough (2017)
Journal Article
Richards, K., & Pilcher, N. (2017). Academic literacies: the word is not enough. Teaching in Higher Education, 1-16. https://doi.org/10.1080/13562517.2017.1360270

For Academic Literacies, the world is textually mediated; written texts and what informs them reveal elements such as subject-discipline practices. Furthermore, multi-modalities, for example, visual representation, inform written text, and multiple m... Read More about Academic literacies: the word is not enough.

The fall and rise of experiential construction and engineering education: decoupling and recoupling practice and theory (2017)
Journal Article
Forster, A. M., Pilcher, N., Tennant, S., Murray, M., Craig, N., & Copping, A. (2017). The fall and rise of experiential construction and engineering education: decoupling and recoupling practice and theory. Higher Education Pedagogies, 2(1), 79-100. http

From the mid-20th C., construction and engineering pedagogy and curricula have moved from long-held traditional experiential apprenticeship approaches to one ostensibly decoupling practice and theory. This paper traces this decoupling and explores mo... Read More about The fall and rise of experiential construction and engineering education: decoupling and recoupling practice and theory.

Maintaining and researching port safety: a case study of the port of Kaohsiung (2017)
Journal Article
Tseng, P., & Pilcher, N. (2017). Maintaining and researching port safety: a case study of the port of Kaohsiung. European Transport Research Review, 9(34), https://doi.org/10.1007/s12544-017-0250-z

Maintaining port safety in full conformity with IMO standards is a requisite for every port and country. To do this, understanding the challenges and human factors involved is key. To date, much research has shed valuable light on these factors and c... Read More about Maintaining and researching port safety: a case study of the port of Kaohsiung.

Problematising the ‘Career Academic’ in UK construction and engineering education: does the system want what the system gets? (2017)
Journal Article
Pilcher, N., Forster, A., Tennant, S., Murray, M., & Craig, N. (2017). Problematising the ‘Career Academic’ in UK construction and engineering education: does the system want what the system gets?. European Journal of Engineering Education, 42(6), 147

‘Career Academics’ are principally research-led, entering academia with limited or no industrial or practical experience. UK Higher Education Institutions (HEIs) welcome them for their potential to attain research grant funding and publish world-lead... Read More about Problematising the ‘Career Academic’ in UK construction and engineering education: does the system want what the system gets?.

Talk the Talk and Walk the Walk: Are Career Academics Gatekeepers to Students’ Tacit Knowledge? (2017)
Journal Article
Murray, M. D., Tennant, S., Forster, A., Craig, N., Copping, A., & Pilcher, N. (2017). Talk the Talk and Walk the Walk: Are Career Academics Gatekeepers to Students’ Tacit Knowledge?. Journal of Perspectives in Applied Academic Practice, 5(2), 112-114.

An opinion piece that argues for a more balanced portfolio of academic staff within faculty, whereby pracademics are ‘pivotal’ academic staff who can ‘talk the talk and walk the walk’ with students who have industrial placement experience.

Challenging the power invested in the International English Language Testing System (IELTS): Why determining ‘English’ preparedness needs to be undertaken within the subject context (2017)
Journal Article
Pilcher, N., & Richards, K. (2017). Challenging the power invested in the International English Language Testing System (IELTS): Why determining ‘English’ preparedness needs to be undertaken within the subject context. Power and Education, 9(1), 3-17.

Higher Education (HE) institutions worldwide base international student recruitment on the assumption their preparedness in ‘English’ is assured if they reach a certain level in tests such as the International English Language Testing System (IELTS).... Read More about Challenging the power invested in the International English Language Testing System (IELTS): Why determining ‘English’ preparedness needs to be undertaken within the subject context.