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All Outputs (1028)

Thematic elements underlying the delivery of services in high-contact public service encounters (2012)
Journal Article
Ojiako, U., Maguire, S., & Chipulu, M. (2013). Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning and Control, 24(6), 532-545. https://doi.org/10.1080/09537287.2011.642485

Earlier research alludes to the fact that enhanced information and systems (IS/IT) functionalities coupled with a lower degree of interaction with customers, the so-called zero- touch, real- time, self-service enhance services engagement. In this art... Read More about Thematic elements underlying the delivery of services in high-contact public service encounters.

Enhancement of life cycle assessment (LCA) methodology to include the effect of surface albedo on climate change: Comparing black and white roofs (2012)
Journal Article
Susca, T. (2012). Enhancement of life cycle assessment (LCA) methodology to include the effect of surface albedo on climate change: Comparing black and white roofs. Environmental Pollution, 163, 48-54. https://doi.org/10.1016/j.envpol.2011.12.019

Traditionally, life cycle assessment (LCA) does not estimate a key property: surface albedo. Here an enhancement of the LCA methodology has been proposed through the development and employment of a time-dependent climatological model for including th... Read More about Enhancement of life cycle assessment (LCA) methodology to include the effect of surface albedo on climate change: Comparing black and white roofs.

Modelling behavioural responses to road tolling. (2012)
Presentation / Conference Contribution
Martinez, E., & Stewart, K. (2012, January). Modelling behavioural responses to road tolling. Paper presented at 44th Annual Conference of the University Transport Study Group

Microsimulation modelling is a widely accepted tool in the assessment of the impact of a wide variety of transport schemes. The robustness of a model depends on the accuracy with which traffic behaviour is represented. In the case of road pricing t... Read More about Modelling behavioural responses to road tolling..

Rail Freight in Great Britain – has privatisation made a noticeable difference? (2012)
Presentation / Conference Contribution
Cowie, J. (2012, January). Rail Freight in Great Britain – has privatisation made a noticeable difference?. Presented at 44th Annual Conference of the University Transport Study Group

This paper briefly outlines the main changes brought about by the Railways Act 1993 with regard to the rail freight sector and then examines development of the sector since that time. It finds that although rail freight levels have increased, these... Read More about Rail Freight in Great Britain – has privatisation made a noticeable difference?.

Devolvement of HRM and perceived performance within multinational corporations (MNCs) (2012)
Journal Article
Sheehan, M. (2012). Devolvement of HRM and perceived performance within multinational corporations (MNCs). European Journal of International Management, 6(1), 101-127. https://doi.org/10.1504/ejim.2012.044760

This paper examines the process of delivery of HR practices within Multinational Companies (MNCs). Neo-institutional, resource-based and agency theories are used to explore whether devolvement of HR to line managers is attempted in MNCs. Issues of ag... Read More about Devolvement of HRM and perceived performance within multinational corporations (MNCs).

Population ageing, gender and the transportation system (2012)
Journal Article
Li, H., Raeside, R., Chen, T., & McQuaid, R. W. (2012). Population ageing, gender and the transportation system. Research in Transportation Economics, 34(1), 39-47. https://doi.org/10.1016/j.retrec.2011.12.007

Across the globe population structures are ageing and how older men and women interact with the transport system is increasingly important in maintaining a good quality of life and inclusion in society. The paper reviews three issues: the nature of o... Read More about Population ageing, gender and the transportation system.

Hot ticket - Bright Club, Edinburgh. (2012)
Newspaper / Magazine
Ridley-Ellis, D. (2012). Hot ticket - Bright Club, Edinburgh. [New Statesman]

Short interview for events section of the New Statesman magazine

Evaluation of a direct access cardiac arrhythmia monitoring service (2012)
Journal Article
Skipsey, D. A., Dawson, F. M., Breen, C., & Leslie, S. J. (2012). Evaluation of a direct access cardiac arrhythmia monitoring service. Cardiology, 19(1), 70-75. https://doi.org/10.5603/CJ.2012.0010

Background: This paper describes the clinical outcomes from a novel direct access arrhythmia monitoring service. Methods: The study was carried out in the north of Scotland. Data was collected over a 29 month period between 18 June 2008 and 8 Nov... Read More about Evaluation of a direct access cardiac arrhythmia monitoring service.

Critical HRD and Organisational Effectiveness (2012)
Book Chapter
Ramdhony, A. (2012). Critical HRD and Organisational Effectiveness. In People and Organisational Development: A New Agenda for Organisational Effectiveness, 161-179. KoganPage

Managing Improvisational Practice: The Tension Between Structure and Creative Difference (2012)
Book Chapter
Patrick, H., Grieg, G., & Beech, N. (2012). Managing Improvisational Practice: The Tension Between Structure and Creative Difference. In Handbook of Institutional Approaches to International Business14 (344-362). Edward Elgar Publishing

This chapter adopts cultural historical activity theory in an empirical analysis of theoretical improvisation in order to explore its relational nature as an example of bounded diversity.

Link-Based Route Choice Considering Risk Aversion, Disappointment, and Regret (2012)
Journal Article
Fonzone, A., Schmöcker, J., Ma, J., & Fukuda, D. (2012). Link-Based Route Choice Considering Risk Aversion, Disappointment, and Regret. Transportation research record, 2322(1), 119-128. https://doi.org/10.3141/2322-13

In networks with uncertain link travel times route guidance information should consider traveller preferences (1). Risk-averse travellers prefer safer options but might feel unsatisfied if it turns out that their decision has been based on wrong expe... Read More about Link-Based Route Choice Considering Risk Aversion, Disappointment, and Regret.

Lothian PROM: feedback to CCL. (2012)
Presentation / Conference Contribution
Snowden, A., & Telfer, I. (2012, January). Lothian PROM: feedback to CCL. Paper presented at Community Chaplain. List. Mov. from Phase Two to Phase Three, Glasgow, Scotland