New development: Value destruction in public service delivery—a process model and its implications
(2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645
This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service manage... Read More about New development: Value destruction in public service delivery—a process model and its implications.