New development: Value destruction in public service delivery—a process model and its implications

Cui, Tie; Osborne, Stephen P.

Abstract

This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service managers in responding to and mitigating such value destruction.

Citation

Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645

• Journal Article Type: Article
• Acceptance Date: Sep 16, 2022
• Online Publication Date: Oct 27, 2022
• Publication Date: 2023
• Deposit Date: Oct 31, 2022
• Publicly Available Date: Feb 15, 2023
• Print ISSN: 0954-0962
• Electronic ISSN: 1467-9302
• Publisher: Routledge
• Peer Reviewed: Peer Reviewed
• Volume: 43
• Issue: 2
• Pages: 187-190
• DOI: https://doi.org/10.1080/09540962.2022.2126645
• Keywords: Public service delivery, public service value, public value, value creation, value destruction
• Public URL: http://researchrepository.napier.ac.uk/Output/2928075