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Value Creation in the Public Service Ecosystem: An Integrative Framework

Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty


Stephen P. Osborne

Madeline Powell

Tie Cui

Kirsty Strokosch


This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.


Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645.

Journal Article Type Article
Acceptance Date Jan 18, 2022
Online Publication Date Mar 15, 2022
Publication Date 2022-08
Deposit Date Apr 11, 2022
Publicly Available Date Apr 12, 2022
Journal Public Administration Review
Print ISSN 0033-3352
Electronic ISSN 1540-6210
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 82
Issue 4
Pages 634-645
Keywords Marketing; Public Administration; Sociology and Political Science
Public URL
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Value Creation In The Public Service Ecosystem: An Integrative Framework (1 Mb)

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Copyright Statement
This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.

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