Stephen P. Osborne
Value Creation in the Public Service Ecosystem: An Integrative Framework
Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
Abstract
This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.
Citation
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474
Journal Article Type | Article |
---|---|
Acceptance Date | Jan 18, 2022 |
Online Publication Date | Mar 15, 2022 |
Publication Date | 2022-08 |
Deposit Date | Apr 11, 2022 |
Publicly Available Date | Apr 12, 2022 |
Journal | Public Administration Review |
Print ISSN | 0033-3352 |
Electronic ISSN | 1540-6210 |
Publisher | Wiley |
Peer Reviewed | Peer Reviewed |
Volume | 82 |
Issue | 4 |
Pages | 634-645 |
DOI | https://doi.org/10.1111/puar.13474 |
Keywords | Marketing; Public Administration; Sociology and Political Science |
Public URL | http://researchrepository.napier.ac.uk/Output/2863304 |
Publisher URL | https://onlinelibrary.wiley.com/doi/full/10.1111/puar.13474 |
Files
Value Creation In The Public Service Ecosystem: An Integrative Framework
(1 Mb)
PDF
Publisher Licence URL
http://creativecommons.org/licenses/by-nc-nd/4.0/
Copyright Statement
This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.
You might also like
What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects
(2022)
Presentation / Conference
Unpacking value destruction at the intersection between public and private value
(2022)
Journal Article
Unpacking Value Destruction: Exploring the dark side of public service delivery
(2021)
Presentation / Conference