Stephen P. Osborne
Value Creation in the Public Service Ecosystem: An Integrative Framework
Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
Authors
Madeline Powell
Tie Cui
Kirsty Strokosch
Abstract
This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.
Citation
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474
Journal Article Type | Article |
---|---|
Acceptance Date | Jan 18, 2022 |
Online Publication Date | Mar 15, 2022 |
Publication Date | 2022-08 |
Deposit Date | Apr 11, 2022 |
Publicly Available Date | Apr 12, 2022 |
Journal | Public Administration Review |
Print ISSN | 0033-3352 |
Electronic ISSN | 1540-6210 |
Publisher | Wiley |
Peer Reviewed | Peer Reviewed |
Volume | 82 |
Issue | 4 |
Pages | 634-645 |
DOI | https://doi.org/10.1111/puar.13474 |
Keywords | Marketing; Public Administration; Sociology and Political Science |
Public URL | http://researchrepository.napier.ac.uk/Output/2863304 |
Publisher URL | https://onlinelibrary.wiley.com/doi/full/10.1111/puar.13474 |
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Value Creation In The Public Service Ecosystem: An Integrative Framework
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http://creativecommons.org/licenses/by-nc-nd/4.0/
Copyright Statement
This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made.
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