Value Creation in the Public Service Ecosystem: An Integrative Framework

Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty

Abstract

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.

Citation

Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474

• Journal Article Type: Article
• Acceptance Date: Jan 18, 2022
• Online Publication Date: Mar 15, 2022
• Publication Date: 2022-08
• Deposit Date: Apr 11, 2022
• Publicly Available Date: Apr 12, 2022
• Journal: Public Administration Review
• Print ISSN: 0033-3352
• Electronic ISSN: 1540-6210
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 82
• Issue: 4
• Pages: 634-645
• DOI: https://doi.org/10.1111/puar.13474
• Keywords: Marketing; Public Administration; Sociology and Political Science
• Public URL: http://researchrepository.napier.ac.uk/Output/2863304
• Publisher URL: https://onlinelibrary.wiley.com/doi/full/10.1111/puar.13474