A Serious Leisure Perspective of Culinary Tourism Co-Creation: The Influence of Prior Knowledge, Physical Environment and Service Quality

Prayag, Girish; Gannon, Martin; Muskat, Birgit; Taheri, Babak

Abstract

Purpose: Recognising tourists’ increasing desire for authentic destination-specific experiences, the hospitality industry has responded by increasing provision of innovative culinary activities. This study uses the concepts of serious leisure and terroir to examine how knowledge, physical environment, and service quality influence co-creation within the culinary tourism context.

Design/methodology/approach: Following cooking class participation, 575 domestic Iranian tourists were surveyed. These educational classes provide opportunities to learn about local foods alongside peers in an interactive setting. Consistent with the benefits of serious leisure, this consumption context could prove conducive to stimulating co-creation.

Findings: Prior knowledge strongly influences tourists’ reflective and recreational motives for participation (i.e., the benefits of serious leisure). This shapes how tourists evaluate physical environments and service quality therein; influencing value co-creation and supporting serious leisure as the conceptual lens through which to understand experiential culinary consumption.

Research implications: The proposed conceptual model was tested on domestic tourists following class participation. However, in suggesting that visually-stimulating, tactile premises with olfactory appeal can encourage co-created experiences, the findings are relevant to service touch-point management more generally.

Originality/value: Recognizing the influential role played by the physical and social aspects of experiential consumption, the serious leisure framework improves extant understanding of value co-creation.

• Journal Article Type: Article
• Acceptance Date: May 10, 2020
• Online Publication Date: Jun 5, 2020
• Publication Date: Jun 5, 2020
• Deposit Date: May 11, 2020
• Publicly Available Date: Jun 5, 2020
• Print ISSN: 0959-6119
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 32
• Issue: 7
• Pages: 2453-2472
• DOI: https://doi.org/10.1108/IJCHM-10-2019-0897
• Keywords: co-creation; culinary tourism; physical environment; serious leisure; service quality; prior knowledge
• Public URL: http://researchrepository.napier.ac.uk/Output/2662144