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Outputs (235)

The Impact of Negatively-valenced Influencing Behaviour (2018)
Presentation / Conference Contribution
Azer, J., & Alexander, M. (2018). The Impact of Negatively-valenced Influencing Behaviour. In SERVSIG-2018-Proceedings (845-850)

Influencing behavior as a form of Customer Engagement Behavior (CEB) has the potential to affect other customers’ attitude and behavioral outcomes and likewise the value and performance of firms in different ways depending on its valence. However, de... Read More about The Impact of Negatively-valenced Influencing Behaviour.

Negatively-valenced customer engagement behavior: forms and drivers (2017)
Presentation / Conference Contribution
Azer, J., & Alexander, M. (2017, June). Negatively-valenced customer engagement behavior: forms and drivers. Presented at 5th The Naples forum on Service, Sorrento, Italy

Purpose – This study aims at conceptualising forms and drivers of negatively-valenced Customer Engagement Behavior (CEB). Despite a growing portfolio of conceptual and empirical work on engagement, understanding its negative form remains relatively u... Read More about Negatively-valenced customer engagement behavior: forms and drivers.

What does publicly available research submitted to the Scottish Prison Service Research Access and Ethics Committee (2012-2016), tell us about the distinct nature of Imprisonment in Scotland? (2018)
Journal Article
Maycock, M., Pratt, D., & Morrison, K. (2018). What does publicly available research submitted to the Scottish Prison Service Research Access and Ethics Committee (2012-2016), tell us about the distinct nature of Imprisonment in Scotland?. Prison Service Journal, 238, 46-52

The criminal justice system in Scotland is in many ways distinct from criminal justice systems both within the UK and Europe, which is reflected in the institutions, processes and experiences for those whose lives are affected by it. Within this cont... Read More about What does publicly available research submitted to the Scottish Prison Service Research Access and Ethics Committee (2012-2016), tell us about the distinct nature of Imprisonment in Scotland?.

The restorative justice apparatus: a critical analysis of the historical emergence of restorative justice (2018)
Journal Article
Maglione, G. (2019). The restorative justice apparatus: a critical analysis of the historical emergence of restorative justice. Social and Legal Studies, 28(5), 650-674. https://doi.org/10.1177/0964663918806561

Drawing on Michel Foucault's theoretical reservoir, this paper conceptualises restorative justice as an 'apparatus', that is, a dynamic ensemble of elements whose emergence is related to the development of a distinctive political rationality (ethopol... Read More about The restorative justice apparatus: a critical analysis of the historical emergence of restorative justice.

Compromise, Partnership, Control: Community Justice Authorities In Scotland (2018)
Journal Article
Buchan, J., & Morrison, K. (2020). Compromise, Partnership, Control: Community Justice Authorities In Scotland. Criminology and Criminal Justice, 20(2), 131-149. https://doi.org/10.1177/1748895818814903

Community Justice Authorities (CJAs) were heralded on their inception as modernising Scotland’s community justice system and resolving longstanding tensions between central and local government over community justice control, by encouraging partnersh... Read More about Compromise, Partnership, Control: Community Justice Authorities In Scotland.

Building capabilities in disabled job seekers: A qualitative study of the Remploy Work Choices programme in Scotland (2018)
Journal Article
Robertson, P. J. (2018). Building capabilities in disabled job seekers: A qualitative study of the Remploy Work Choices programme in Scotland. Social Work and Society: International Online Journal, 16(1), 1-15

This article reports on a qualitative study of the UK’s labour activation pathway for jobseekers with disabilities and health conditions. The aim was to explore the experiences of Work Choices programme participants, specifically to identify barrier... Read More about Building capabilities in disabled job seekers: A qualitative study of the Remploy Work Choices programme in Scotland.

The Impact of Non-customers with High Influencer Value in Social Networks (2019)
Presentation / Conference Contribution
Azer, J., & Ranaweera, C. (2019, June). The Impact of Non-customers with High Influencer Value in Social Networks. Paper presented at QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice!, Karlstad, Sweden

This paper provides new insights about customer influencer value in social networks. Thereby, identifying customers with high degrees of influence, not only by their network size but also the type of online social ties they have within their networks... Read More about The Impact of Non-customers with High Influencer Value in Social Networks.

Pay Gaps Between Domestic and International Fishers: an Economic or Ethical Issue? (2019)
Journal Article
Caveen, A., Chikwama, C., Botterill, K., Jones, E., Jones, E., Botterill, K., Chikwama, C., Caveen, A., & Gray, T. (2020). Pay Gaps Between Domestic and International Fishers: an Economic or Ethical Issue?. Maritime Studies, 19(1), 15-27. https://doi.org/10.1007/s40152-019-00133-6

Through the global market for maritime labour, multi-national crews now work on fishing vessels which were once serviced by domestic crews only. The remuneration and working conditions for non-domestic crews are causing concern, with allegations of u... Read More about Pay Gaps Between Domestic and International Fishers: an Economic or Ethical Issue?.

Health help-seeking by men in Brunei Darussalam: masculinities and ‘doing’ male identities across the life course. (2019)
Journal Article
Idris, D. R., Forrest, S., & Brown, S. (2019). Health help-seeking by men in Brunei Darussalam: masculinities and ‘doing’ male identities across the life course. Sociology of health and illness, 41(6), 1071-1087. https://doi.org/10.1111/1467-9566.12885

Using data collected through semi-structured interviews and focus group discussions with 37 adult men living in Brunei Darussalam, this paper explores how masculinities and expectations about male roles across the life course influence men’s percepti... Read More about Health help-seeking by men in Brunei Darussalam: masculinities and ‘doing’ male identities across the life course..

The making of a ‘risk population’: categorisations of Roma and ethnic boundary-making among Czech- and Slovak-speaking migrants in Glasgow (2018)
Journal Article
Guma, T. (2018). The making of a ‘risk population’: categorisations of Roma and ethnic boundary-making among Czech- and Slovak-speaking migrants in Glasgow. Identities, 26(6), 668-687. https://doi.org/10.1080/1070289x.2018.1441690

This paper critically examines the processes of categorisation of Roma migrants in Glasgow, contributing to debates on the (unsuccessful) attempts of the EU and individual European states to tackle the social exclusion of various Roma populations liv... Read More about The making of a ‘risk population’: categorisations of Roma and ethnic boundary-making among Czech- and Slovak-speaking migrants in Glasgow.

Achieving cultural change through organizational justice: the case of Stop and Search in Scotland (2019)
Journal Article
Aston, E., Murray, K., & O'Neill, M. (2021). Achieving cultural change through organizational justice: the case of Stop and Search in Scotland. Criminology and Criminal Justice, 21(1), 40-56. https://doi.org/10.1177/1748895819839751

In recent years, the scale, impact and legality of stop and search in Scotland has been subject to intense critical scrutiny, leading to major legal and policy reform in 2016. Based on these events, including an early unsuccessful attempt by Police S... Read More about Achieving cultural change through organizational justice: the case of Stop and Search in Scotland.