Research Repository
DBA
Doctorate
Level Doctorate Student Mr Tim Burrows Status Complete Part Time Yes Years 2017 Project Title Pensions, financialisation, and the psychological contract - how do experts make pension choices and whom do they trust to provide pension information? Awarding Institution Edinburgh Napier University Director of Studies Nick Pilcher Second Supervisor Jennifer O'Neil
DBA
Doctorate
Level Doctorate Student Dr Barbara McCrory Status Complete Part Time Yes Years 2009 - 2013 Project Title Customer retention through continuous improvement (CI), culture and customer service Project Description Customer retention has long been considered an important element in achieving
competitive advantage for business organisations. The increasingly turbulent
economic environment has brought this again to the fore for many organisations.
Through the develAwarding Institution Edinburgh Napier University Director of Studies Nick Pilcher Second Supervisor Janice McMillan Additional Supervisor Paul Barron Thesis Customer retention through the equal incorporation of continuous improvement(CI), culture and customer service
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