Analyzing communication in a complex service process: an application of triangulation in a case study of the Scottish Prison Service.
(2009)
Journal Article
Hancock, P. G., & Raeside, R. (2009). Analyzing communication in a complex service process: an application of triangulation in a case study of the Scottish Prison Service. Journal of Applied Security Research, 4, 291-308. https://doi.org/10.1080/19361610902930071
This article highlights the role of statistical analysis in clarifying the flow of communication embedded in a complex service process within the Scottish Prison Service (SPS). Using triangulation techniques in a case study of a selected SPS site, it... Read More about Analyzing communication in a complex service process: an application of triangulation in a case study of the Scottish Prison Service..