All Outputs (179)

The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective" (2012)
Journal Article
Rohmetra, N., & Arora, P. (2012). The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective". International journal of engineering and industrial management, 4, 59-76

Cultural differences and cultural diversity, in today's globalized world, is a challenge to be faced by individuals and organizations. The shrinkage of cultural boundaries across the world, as an impact of globalization, has made it imperative for gl... Read More about The interface between cultural Intelligence and Customer Satisfaction: The Hospitality "Perspective".

Cultural Intelligence and Customer Satisfaction: A Quantitative Analysis of International Hotels in India (2012)
Journal Article
Arora, P., & Rohmetra, N. (2012). Cultural Intelligence and Customer Satisfaction: A Quantitative Analysis of International Hotels in India. Review of Management and Economic Engineering, 11(1),

Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management (2012)
Presentation / Conference Contribution
Wight, C. (2012, May). Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management. Presented at 2nd Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, Corfu, Greece

The UK Leisure and Tourism sector is uniquely fragmented at government and industry level and comprises of a wide and diverse range of products and services. Tourist boards and strategic authorities are important for the thousands of small enterprise... Read More about Identifying Best Practice in National Tourism Organisations: Towards Stakeholder Relationship Management.

Green new product development and supplier involvement: strategic partnership for green innovation (2012)
Journal Article
Lee, K. H., & Kim, J. W. (2012). Green new product development and supplier involvement: strategic partnership for green innovation. International Journal of Innovation and Sustainable Development, 6(3), 290. https://doi.org/10.1504/ijisd.2012.047841

Integrating environmental concerns into New Product Development (NPD) have become a strategic issue for corporate competitiveness. Despite increasing attention of green products in supply chain management, there is a gap between emerging green NPD a... Read More about Green new product development and supplier involvement: strategic partnership for green innovation.

Environmental Management Accounting: Case studies of South-East Asian Companies (2012)
Journal Article
Lee, K.-H. (2012). Environmental Management Accounting: Case studies of South-East Asian Companies. Accounting forum, 36(4), 310-312. https://doi.org/10.1016/j.accfor.2012.08.001

Posting of temporary workers in Germany, will the end of transitional period really help? (2012)
Journal Article
Kunertova, T., & Štefko, M. (2012). Posting of temporary workers in Germany, will the end of transitional period really help?. The Lawyer Quarterly, 2(1), 108-116

As of May 1, 2011 the last two member states of the European Union, Austria and Germany, have opened their job markets to the new member states joining the European Union in 2004 (incl. Czech Republic). From now on workers coming from the new member... Read More about Posting of temporary workers in Germany, will the end of transitional period really help?.

Reliability of general mental ability and emotional intelligence tests of Chinese respondents (2012)
Journal Article
Cheung, M., Wong, C. S., & Peng, K. (2012). Reliability of general mental ability and emotional intelligence tests of Chinese respondents. Nanjing University Business Review, 9(2), 116-126

Factors that influence the level of problem gambling: A Macao case (2012)
Journal Article
Cheung, M. (2012). Factors that influence the level of problem gambling: A Macao case. Journal of Gambling Business and Economics, 6(1), https://doi.org/10.5750/jgbe.v6i1.576

This study has two purposes. First, we aim to identify the demography factors, namely gender, marital status, educational level, age, monthly income, and cognitive factor, namely casino-related job and emotional intelligence are predictive of problem... Read More about Factors that influence the level of problem gambling: A Macao case.

Cultural Imperatives in perceptions of Project Success and Failure (2012)
Book
Ojiako, G., Chipulu, M., Gardiner, P., Williams, T., Anantatmula, V., Mota, C., Maguire, S., Shou, Y., Nwilo, P., & Peansupap, V. (2012). Cultural Imperatives in perceptions of Project Success and Failure. PMI

Review of Institute Progress (2012)
Report
Allford, R., & Mackenzie, R. (2012). Review of Institute Progress. Edinburgh Napier University

Review of Institute Progress (igov): Strategic level project testing governance arrangement for 7 Research Institutes and benchmark against 6 UK wide HEIs. Undertook qualitative research, matching with HESA data and management accounts. Reporting to... Read More about Review of Institute Progress.

Strategic HRM Outside of Corporate HQ: Lost in Translation? (2012)
Journal Article
Sheehan, M. (2012). Strategic HRM Outside of Corporate HQ: Lost in Translation?. Organization and Management, 4, 121-140

The paper evaluates the importance of successfully transferring knowledge about Human Resources role to subsidiaries within Multi-National Corporations. The author presents result of the research conducted on a group of MNC's Head Quarter HR director... Read More about Strategic HRM Outside of Corporate HQ: Lost in Translation?.

The Intercultural Speaker and the Acquisition of Intercultural/Global Competence (2012)
Book Chapter
Wilkinson, J. (2012). The Intercultural Speaker and the Acquisition of Intercultural/Global Competence. In The Routledge Handbook of Language and Intercultural Communication (296-309). Routledge

Corporate governance in small and medium sized Scottish enterprises, focus on Research (2012)
Other
Crossan, K., & Henschel, T. (2012). Corporate governance in small and medium sized Scottish enterprises, focus on Research

No abstract available.

Multiculturalism with Chinese characteristics (2012)
Book Chapter
Stanley, P. (2012). Multiculturalism with Chinese characteristics. In L. Hernandez (Ed.), China and the West : encounters with the other in culture, arts, politics and everyday life (73-92). Cambridge Scholars Publishing

No abstract available.

Building Loyalty in E-Tailing: The Role of Perceived Relationship Investment and Relationship Quality (2012)
Presentation / Conference Contribution
Rafiq, M., Fulford, H., & Lu, X. (2012, May). Building Loyalty in E-Tailing: The Role of Perceived Relationship Investment and Relationship Quality. Presented at European Marketing Academy Conference, Lisbon, Portugal

This paper examines the role of perceived relationship investment and relationship quality (RQ) in the formation of customer loyalty in internet retailing. RQ is treated as a disaggregated multi-dimensional, rather than a global, construct consisting... Read More about Building Loyalty in E-Tailing: The Role of Perceived Relationship Investment and Relationship Quality.

The Future of Music Festivals: Play, Technology and Glastonbury 2050 (2012)
Presentation / Conference Contribution
Yeoman, I., Robertson, M., McMahon-Beattie, U., & Musarurwam, N. (2012, June). The Future of Music Festivals: Play, Technology and Glastonbury 2050. Presented at International Conference on Tourism and Events: Opportunities, Impacts and Change

No abstract available.

Engaging with Gen Y at Museums (2012)
Digital Artefact
Leask, A. (2012). Engaging with Gen Y at Museums. [Web content]

No abstract available.

Evaluating a tacit knowledge sharing initiative: a case study (2012)
Journal Article
Gubbins, C., Corrigan, S., Garavan, T. N., O'Connor, C., Leahy, D., Long, D., & Murphy, E. (2012). Evaluating a tacit knowledge sharing initiative: a case study. European Journal of Training and Development, 36(8), 827-847. https://doi.org/10.1108/03090591211263558

Purpose – This paper aims to present a case study illustrating the issues involved in the tacit knowledge conversion process and to determine whether such conversion delivers value to the organisation in terms of business value and return on investm... Read More about Evaluating a tacit knowledge sharing initiative: a case study.

Attributes of innovative companies in diverse innovation typologies (2012)
Journal Article
Lewrick, M., & Raeside, R. (2012). Attributes of innovative companies in diverse innovation typologies. International journal of entrepreneurship and innovation management, 15(3), 159. https://doi.org/10.1504/ijeim.2012.046598

The subject of the study reported in this paper is the exploration of companies' attributes, which discuss the impact of core companies' characteristics towards innovation in diverse innovation typologies, for both incremental and radical innovations... Read More about Attributes of innovative companies in diverse innovation typologies.

Fundamentals of human resource development. (2012)
Book
McGuire, D., Garavan, T., & Dooley, L. (2012). Fundamentals of human resource development. SAGE Publications. https://doi.org/10.4135/9781446261750

Encompassing management, psychology, economics, adult education and more, Human Resource Development (HRD) has emerged as one of the most multifaceted areas of business and management in recent years.
The collections’ well renowned editors reflect t... Read More about Fundamentals of human resource development..