All Outputs (8)

A three dimensional approach to service quality management (1996)
Presentation / Conference Contribution
Lashley, C., Lockwood, A., & Taylor, S. (1996, November). A three dimensional approach to service quality management. Paper presented at EuroCHRIE/IAHMS, Leeuwarden, Netherlands

Determinants of new venture performance (1996)
Presentation / Conference Contribution
Taylor, S. (1996). Determinants of new venture performance. In Issues relating to small businesses in the hospitality and tourism industries, (116-132)

Abstract not available.

A third dimension of new venture performance (1996)
Presentation / Conference Contribution
Taylor, S., & McKiernan, P. (1996, September). A third dimension of new venture performance. Paper presented at British Academy of Management, Aston, UK

Internal customers and hospitality retail operations: Case studies of some ideal types (1996)
Presentation / Conference Contribution
Lashley, C., & Taylor, S. (1996, June). Internal customers and hospitality retail operations: Case studies of some ideal types. Paper presented at 3rd International Conference on Recent Advances in Retailing and Services Sciences, Telfs/Buchen, Austria

Strategic management research in hospitality: From slipstream to mainstream? (1996)
Presentation / Conference Contribution
Edgar, D., & Taylor, S. (1996). Strategic management research in hospitality: From slipstream to mainstream?. In Proceedings of the Fifth Annual Hospitality Research Conference of the Council for Hospitality Management Education (CHME), (264-278)

Edgar, D. and Taylor, S. (1996) Strategic management research in hospitality: From slipstream to mainstream? In C. Lashley (ed.) Proceedings of the Fifth Annual Hospitality Research Conference, Nottingham Trent University: Nottingham, pp 264-278.

The mature market segment in hospitality: Grey clouds or a silver lining? (1996)
Presentation / Conference Contribution
Donaldson, S., & Taylor, S. (1996). The mature market segment in hospitality: Grey clouds or a silver lining?. In Proceedings of the Fifth Annual Hospitality Research Conference of the Council for Hospitality Management Education (CHME)

Donaldson, S. and Taylor, S. (1996) The mature market segment in hospitality: Grey clouds or a silver lining? In C. Lashley (ed.) Proceedings of the Fifth Annual Hospitality Research Conference, Nottingham Trent University: Nottingham, pp 144 – 16... Read More about The mature market segment in hospitality: Grey clouds or a silver lining?.

Network based assessment at Napier University. (1996)
Presentation / Conference Contribution
Steven, G. (1996, January). Network based assessment at Napier University. Paper presented at BAA Scotland Conference

Computerised accounting systems: A survey of the use of computerised accounting systems in higher education in Scotland. (1996)
Presentation / Conference Contribution
Steven, G. (1996, January). Computerised accounting systems: A survey of the use of computerised accounting systems in higher education in Scotland. Paper presented at 19th Annual Congress of the European Accounting Association