C Lashley
A three dimensional approach to service quality management
Lashley, C; Lockwood, A.; Taylor, Stephen
Authors
A. Lockwood
Stephen Taylor
Citation
Lashley, C., Lockwood, A., & Taylor, S. (1996, November). A three dimensional approach to service quality management. Paper presented at EuroCHRIE/IAHMS, Leeuwarden, Netherlands
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | EuroCHRIE/IAHMS |
| Start Date | Nov 6, 1996 |
| End Date | Nov 8, 1996 |
| Deposit Date | Dec 2, 2019 |
| Public URL | http://researchrepository.napier.ac.uk/Output/1191329 |
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