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A unique working environment: health, sickness and absence management in UK call centres. (2003)
Journal Article
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society, 17(3), 435-458. https://doi.org/10.1177/09500170030173002

This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Exec... Read More about A unique working environment: health, sickness and absence management in UK call centres..