All Outputs (42)

A unique working environment: health, sickness and absence management in UK call centres. (2003)
Journal Article
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society, 17(3), 435-458. https://doi.org/10.1177/09500170030173002

This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety Exec... Read More about A unique working environment: health, sickness and absence management in UK call centres..

A Unique Working Environment: Health, Sickness and absence Management in UK Call Centres (2003)
Presentation / Conference Contribution
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2003, June). A Unique Working Environment: Health, Sickness and absence Management in UK Call Centres. Paper presented at 22nd International Labour Process Conference, University of Stirling

No abstract available.