Unpacking Value Destruction: Exploring the dark side of public service delivery
(2021)
Presentation / Conference Contribution
Cui, T., & Osborne, S. (2021, April). Unpacking Value Destruction: Exploring the dark side of public service delivery. Paper presented at IRSPM 2021, Online
This paper is devoted to the empirical examination of value destruction as the ‘dark side’ of public service delivery. In particular, we emphasize that current scholarship on value creation/destruction is problematically distributed into two discrete... Read More about Unpacking Value Destruction: Exploring the dark side of public service delivery.