All Outputs (9)

Cultural Imperatives in perceptions of Project Success and Failure (2012)
Book
Ojiako, G., Chipulu, M., Gardiner, P., Williams, T., Anantatmula, V., Mota, C., …Peansupap, V. (2012). Cultural Imperatives in perceptions of Project Success and Failure. PMI

A Multidimensional Analysis of Project Manager Competences (2012)
Journal Article
Chipulu, M., Neoh, J. G., Ojiako, U., & Williams, T. (2013). A Multidimensional Analysis of Project Manager Competences. IEEE Transactions on Engineering Management, 60(3), 506-517. https://doi.org/10.1109/Tem.2012.2215330

Projects are important to industry. Project manager (PM) competences are important in project success. Yet, current competence studies largely rely on small-sample, homogenous PM surveys which could suffer from uncontrollable biases and may not be ge... Read More about A Multidimensional Analysis of Project Manager Competences.

User adoption of mandatory enterprise technology (2012)
Journal Article
Ojiako, U., Chipulu, M., Maguire, S., Akinyemi, B., & Johnson, J. (2012). User adoption of mandatory enterprise technology. Journal of Enterprise Information Management, 25(4), 373-391. https://doi.org/10.1108/17410391211245847

Purpose Drawing on extant technology acceptance literature, the purpose of this paper is to critically examine the impact of mandatory enterprise technology adoption in Nigeria. Design/methodology/approach Data were gathered from a survey of sto... Read More about User adoption of mandatory enterprise technology.

Correlating service touch‐point preferences with engagement parameters (2012)
Journal Article
Ojiako, U., Chipulu, M., & Graesser, A. (2012). Correlating service touch‐point preferences with engagement parameters. Industrial Management and Data Systems, 112(5), 766-785. https://doi.org/10.1108/02635571211232334

Purpose This paper aims to contribute to extant research which emphasises the need for service suppliers to be able to leverage firm‐customer relationships through an understanding of the correlation between service touch‐points and engagement param... Read More about Correlating service touch‐point preferences with engagement parameters.

Managing competition risk: A critical realist philosophical exploration (2012)
Journal Article
Ojiako, U., Marshall, A., Luke, M. A., & Chipulu, M. (2012). Managing competition risk: A critical realist philosophical exploration. Competition and Change, 16(2), 130-149. https://doi.org/10.1179/1024529412Z.0000000010

As firms act to meet competitive challenges, they separately vary their exposure to objectively real risks, and their subjective risk perceptions. Hence the ‘fit’ between each firm's subjective risk map and its objective ‘riskscape’ is in constant fl... Read More about Managing competition risk: A critical realist philosophical exploration.

Advanced inventory planning and forecasting solutions: a case study of the UKTLCS Chinook maintenance programme (2012)
Journal Article
Downing, M., Chipulu, M., Kaparis, D., & Ojiako, U. (2014). Advanced inventory planning and forecasting solutions: a case study of the UKTLCS Chinook maintenance programme. Production Planning and Control, 25(1), 73-90. https://doi.org/10.1080/09537287.20

This article which advances on earlier published work by the authors, evaluates the forecasting performance of the inventory planning and forecasting support system used by Boeing's United Kingdom Through Life Customer Support to manage inventory for... Read More about Advanced inventory planning and forecasting solutions: a case study of the UKTLCS Chinook maintenance programme.

The criticality of risk factors in CRM Projects (2012)
Journal Article
Papadopoulos, T., Ojiako, G., Chipulu, M., & Lee, K. (2012). The criticality of risk factors in CRM Projects. Project Management Journal, 43(1), 65-76. https://doi.org/10.1002/pmj.20285

Customer relationship management (CRM) remains an area of considerable interest in contemporary project management literature, due to its association with high failure rates. This research examined the criticality of four risk factors. Quantitative d... Read More about The criticality of risk factors in CRM Projects.

Mapping the Perception of Abuse of Economic Power by Multinational Companies in Asymmetric Partnerships across the Globe (2012)
Presentation / Conference Contribution
Chipulu, M., & Ojiako, G. (2012, January). Mapping the Perception of Abuse of Economic Power by Multinational Companies in Asymmetric Partnerships across the Globe. Paper presented at Eighth International Conference on Environmental, Cultural, Economic &

Thematic elements underlying the delivery of services in high-contact public service encounters (2012)
Journal Article
Ojiako, U., Maguire, S., & Chipulu, M. (2013). Thematic elements underlying the delivery of services in high-contact public service encounters. Production Planning and Control, 24(6), 532-545. https://doi.org/10.1080/09537287.2011.642485

Earlier research alludes to the fact that enhanced information and systems (IS/IT) functionalities coupled with a lower degree of interaction with customers, the so-called zero- touch, real- time, self-service enhance services engagement. In this art... Read More about Thematic elements underlying the delivery of services in high-contact public service encounters.