All Outputs (2)

Measuring Internet Retail Service Quality Using E-S-QUAL (2008)
Presentation / Conference Contribution
Rafiq, M., Fulford, H., Lu, X., & Ellis-Chadwick, H. (2008). Measuring Internet Retail Service Quality Using E-S-QUAL. In Marketing Landscapes: A Pause for Thought: 37th EMAC Conference: Brighton 2008: 27-30 May 2008: University of Brighton, Brighton Bus

Abstract not available.

An Assessment of the Validity and Dimensionality of E-S-QUAL as a Measure of Internet Retail Service Quality (2008)
Presentation / Conference Contribution
Rafiq, M., Fulford, H., Lu, X., & Ellis-Chadwick, F. (2008). An Assessment of the Validity and Dimensionality of E-S-QUAL as a Measure of Internet Retail Service Quality

Despite its acknowledged importance, there are few rigorous empirical studies examining internet retail service quality. An exception is the development of the E-S-QUAL scale by PZM (2005). Whilst E-S-QUAL demonstrates excellent psychometric properti... Read More about An Assessment of the Validity and Dimensionality of E-S-QUAL as a Measure of Internet Retail Service Quality.