Measuring Internet Retail Service Quality Using E-S-QUAL

Rafiq, Mohammed; Fulford, Heather; Lu, Xiaoming; Ellis-Chadwick, H

Abstract

Abstract not available.

Citation

Rafiq, M., Fulford, H., Lu, X., & Ellis-Chadwick, H. (2008, May). Measuring Internet Retail Service Quality Using E-S-QUAL. Presented at European Marketing Academy Conference, Brighton, UK

• Presentation Conference Type: Conference Paper (published)
• Conference Name: European Marketing Academy Conference
• Start Date: May 27, 2008
• End Date: May 30, 2008
• Publication Date: 2008
• Deposit Date: Aug 26, 2020
• Book Title: Marketing Landscapes: A Pause for Thought: 37th EMAC Conference: Brighton 2008: 27-30 May 2008: University of Brighton, Brighton Business School, UK: Conference Proceedings
• ISBN: 9781905593422
• Public URL: http://researchrepository.napier.ac.uk/Output/1186326