All Outputs (3)

Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector (2022)
Journal Article
Gannon, M., Taheri, B., Thompson, J., Rahimi, R., & Okumus, B. (2022). Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector. International Journal of Hospitality Management, 107, Article 103341. https://doi.org/10.1016/j.ijhm.2022.103341

Underpinned by coping theory, this study investigates the extent to which service recovery strategies (e.g., firm-level apologies; compensation; feedback loops) stimulate customer forgiveness and post-trust following service failure. Adopting a two-s... Read More about Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector.

A Guide To Abductive Thematic Analysis (2022)
Journal Article
Thompson, J. (2022). A Guide To Abductive Thematic Analysis. Qualitative Report, 27(5), 1410-1421. https://doi.org/10.46743/2160-3715/2022.5340

Thematic analysis is an increasingly popular method for analysing qualitative data within the social sciences. Current guides for conducting thematic analysis promote the method’s broad flexibility across research designs, which has resulted in criti... Read More about A Guide To Abductive Thematic Analysis.

Developing esport tourism through fandom experience at in-person events (2022)
Journal Article
Thompson, J., Taheri, B., & Scheuring, F. (2022). Developing esport tourism through fandom experience at in-person events. Tourism Management, 91, https://doi.org/10.1016/j.tourman.2022.104531

Tourism research has yet to consider the growing esport sector. Through a mixed-method research design, we employ the theoretical lens of fandom to examine what online and experiential factors may influence esport players and spectators to attend phy... Read More about Developing esport tourism through fandom experience at in-person events.