A framework for using business excellence models for performance improvement at operational level.
(2006)
Journal Article
MacKerron, G., Masson, R., & Moffat, R. (2006). A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing Technology and Management, 8, 401-416. https://doi.org/10.1504/IJMTM.2006.009246
It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodolo... Read More about A framework for using business excellence models for performance improvement at operational level..