A framework for using business excellence models for performance improvement at operational level.

MacKerron, Grant; Masson, Ron; Moffat, Richard

Abstract

It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.

Citation

MacKerron, G., Masson, R., & Moffat, R. (2006). A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing Technology and Management, 8, 401-416. https://doi.org/10.1504/IJMTM.2006.009246

• Journal Article Type: Article
• Publication Date: 2006
• Deposit Date: Jan 30, 2012
• Publicly Available Date: Jan 30, 2012
• Print ISSN: 1368-2148
• Electronic ISSN: 1741-5195
• Publisher: Inderscience
• Peer Reviewed: Peer Reviewed
• Volume: 8
• Pages: 401-416
• DOI: https://doi.org/10.1504/IJMTM.2006.009246
• Keywords: manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.
• Public URL: http://researchrepository.napier.ac.uk/id/eprint/4950
• Publisher URL: http://dx.doi.org/10.1504/IJMTM.2006.009246
• Contract Date: Jan 30, 2012