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Social needs for sustainable refurbishment in Trondheim

Temeljotov-Salaj, Alenka; Margaret Lindkvist, Carmel; Jowkar, Mina


Alenka Temeljotov-Salaj

Carmel Margaret Lindkvist


Background and aim - Sustainable refurbishment of existing buildings requires more people-centeredinnovative processes and solutions. Gaining better insight in the needs of cities and citizens, andcorrespondingly the ability to develop processes, services and business models that better fit people’sneeds is a task for urban facility management in the neighbourhoods. This paper aims to adapt therefurbishment project needs to the population by analysing their habits and developing someactivities that they would like to get, with the goal to improve their health and wellbeing.Method - Cross-sectional questionnaire surveys (both paper-based and online version) wereconducted on 341 citizens in Ila neighbourhood, Trondheim, Norway.Results - Findings show the individual/ social needs, which help to better shaping the urban servicesto create maximum value for the users. Some of the very interesting results show the diversity of theneeds. The main reasons for refurbishment are shown as aesthetic (32% of respondents) and comfort(30%), reduce electricity costs (24%) and environmental friendliness (15%). Respondents voted forthermal comfort as the major indoor problem in both summer and winter time. On the question whattype of financial help they would be interested, the answers are: participations form the municipalityto finance the community projects (29%), lower prices on energy and renewable resources of energy(26%), tax reduction (19%), co-funding (15%), better loan possibilities (10% ) and other (1%).Practical implications - The research is important to increase the understanding of citizens’ needs.Originality/value - The paper discuss the key characteristics important for urban FM to betterunderstand and develop new services and business models.

Presentation Conference Type Conference Paper (Published)
Conference Name 19th EuroFM Research Symposium 2020: EFMIC 2020
Start Date Jun 3, 2020
End Date Jun 4, 2020
Acceptance Date Jan 6, 2020
Online Publication Date Jun 4, 2020
Publication Date Jun 4, 2020
Deposit Date Sep 29, 2022
Pages 51-61
Book Title Proceedings of the 19th EuroFM Research Symposium 2020, EFMIC 2020
Keywords Individual/ social needs, Urban FM, Sustainability, Refurbishment
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